Fabia 77TSI service costs and logbook items

[brad]

If anyone is curious, the service manager finally got back to me after my complaint about unreasonably high prices. I wanted a partial refund, I feel I was genuinely ripped off, but all they offered was a reduced price for the next service. Given the quality of the first service, I won't be going back for another reaming.

Below are the quoted prices for the following services.

45,000 - $444.05 (RRP from Skoda $488.47)
60,000 - $679.65 (RRP from Skoda $747.60)
75,000 - $361.85 (RRP from Skoda $398.05)
90,000 - $662.15 (RRP from Skoda $728.35)
105,000 - $948.25 (RRP from Skoda $1043.05)

I have no idea what you mean by "RRP from Skoda". Skoda HQ have no control over what the dealerships charge, nor do they have any standard or recomended service times. It's totally up to what the dealer thinks the market can stand.

I had similar arguments with the Skoda dealership in Campbelltown. Particularly annoying was when they quoted price A & charged price B. I also had the same issue where the service schedule differed from what was in the service book. As you said, the employees are a bit dim (and I'm ex-industry myself and the auto industry is testament to "if you pay peanuts you get monkeys"), so they standardise the service schedule to "one size fits all Skodas, VWs & Audis".

I now go to a specialist independant. They aren't cheap but they are consistant & knowledgable.

You're profile just says "Australia" so I can't make a recomendation as to what your alternatives might be.

PS: you never actually said how your service differed from the service book. What did they miss/add?

[MooseCarlo]

I had a similar problem trying to get my Fabia Monte Carlo manual serviced in Canberra. The Lennock service department quoted $470 and they wouldn't explain why. It was a pity really because the purchase of the car was a good experience.
Luckily I managed to find a local VW/Audi/Skoda specialist (VW Canberra Centre) who did it for a shade under $300. I had a look at the cars they were servicing, and they were all top notch and new: Audi A5, Passat and a few Golfs-so they knew what they were doing.

They also, on my request, set all the doors to unlock with one press of the key fob instead of two.

It definitely pays to shop around for a good service department. Judging from the issues everyone is having, Skoda really needs to bring in capped price servicing-rogue dealer workshops are ruining Skoda's image.

[LunchboxVRS]

Vw have fixed price servicing now. For the same engine model polo it's $347