The left hand tail light cluster on my Superb wagon was showing signs of moisture so I took it into Southern Classic Cars in Wollongong. A quick inspection by the service manager (Sebastian) and it was confirmed I would be getting a new tail light under warranty. A week later I took the car in and they fitted a new cluster and also replaced the front and rear badges under their service scheme. I said the front badge was fine but the rear was a bit ordinary but they insisted on replacing both. Got home and noticed the new tail light was not sitting correctly. I took the plastic caps off to find the tabs were broken and they were stuck down with some revolting goop! Anyway, it took 3-4 minutes to loosen the fasteners and hit the cluster with the heel of my hand to get it fitting perfectly. I then decided to wash the car to test the waterproofness of the tail light. I noticed 2 small scratches in the paint around the rear badge. Not superficial scratches but more like chips you could get your fingernail into. I rushed around to the front and the front badge was not stuck down very well AND 2 ugly scratches on the chrome trim. An angry phone call followed by an e-mail with photos and they agreed to fix it. Well what choice did they have? I had to wait 3 weeks before they could get the parts and organise the painter. They need the car for 3-4 days so gave me an Audi A1 as a loan car. The paint job and, chrome trim and badges are now perfect. It doesn't stop there though. I asked Southern Classic to rotate the tyres no charge for messing me about and also to replace my DRLs with some LED globes I had in the glovebox. When I went to pick up the car they had done the rotation but not replaced the globes because they didn't know which globes were the DRLs!!!!! WTF!! I then went home and checked the tyre pressures. Sure enough the tyre pressures had NOT been adjusted after the rotation! A monumental fail on all counts. This exercise cost Southern Classic over $800 and for me I had to make 4 trips into the dealership. The LEDs are still in my glovebox and will stay there until I find someone who can either do it for me or show me how to do it. End of rant!