Hi,
I have an issue with my Superb where the aircon makes a noise like someone breathing through a straw. Its only really noticeable when I have the stereo off but it can't be just me because my daughter asked what the noise was and described it as sounding like Darth Vader. The noise stops if I turn the aircon off.
This can be caused by the turbo exhaust gasket which my (same Hills) dealer tried in the 1st attempt. It does improve which suppressed some noise but not end of story.
I don't trust dealers due to a number of bad experiences. That said my last skoda experience was a good one.
That depends , I used have Frank(sales) to look after me with Matt in the service area. The new Service manager are quite friendly.
I went down to the dealer to book it in and see if they could give some insight which they couldn't not having inspected the vehicle. fair enough
Now they are going to charge me $153 per hour to examine the vehicle. ok
Not sure why. They are liable to inspect and try to recognize the symptom which then report to VAG and start warranty claim
At one point I mention that I suspect it may be low on gas at which point his buddy says that's a retail sale, gas is a consumable and not covered under warranty. At that point the discussion started.
I got the car brand new (2012 Jan built ) which has loud air con noise and lack of cool air (significantly compare to center and right vent) with nearly
warm air hot on the left hand side vent. It is hard to convince at the time since it is in April in Oz (20c Avg). I finally got their attention in the hot day.
Resolution at the time is to re-gas the air con which has improved the temperature but not 100% on the noise
Its a 2012 model just under 3 years old physically and still under warranty.
As above, they are liable to inspect and try to recognize the symptom which then report to VAG and start warranty claim
My thoughts are that a car under 3 years old should not be low on gas or require new gas. What do you think?
see above (it can happen in new car)
I agree gas is a consumable but it shouldn't be consumed in less that 3 years.
Definite it is a leak or not correct installed. It happened in my friend's 1st batch of Audi A5 as well which the stealer re-gas prior to 3 summer seasons (within the warranty). That particular (non Hills) Audi dealer is really bad
Now I know the actual problem hasn't been diagnosed but I kind of feel that if I can't trust them with something as that conceptually am I just setting myself up for disappointment as they proceed to fulfil every dealership fear I hold.
Talk to Service Manager Michael IRC
I'm in the Beecroft area and unfortunately I have concerns with the local dealer. When servicing the Toyota they were hopeless. Great Sales, the senior guys in service want to do the right thing, but clearly they have a few special people working for them who can't be trusted to perform simple tasks.
I have serviced my car their for 3 time(s) which I found the followings:
1) Simple service being performed by apprentice and QA by master mechanic
2) Service adviser is good in dealing relationship and you should use them to refer you to the right (master) mechanic to explain the cause and resolution.
3) QA definitely not properly performed 110% of the time same as other stealer apart from Merc Stealer and VAG specialist garage which I found.
4) I found their (5) warranty claims and diagnose is quite thorough . But at least , you have to tell them and sit with them(mechanic) have a drive to expose the issue if it is not obvious. I have never been rejected for warranty claims (including ones caused by users)
5) some times they fix one (warranty)defect and create another one (e.g. forgot to plug back a cable when re-assemble component) which needs you to go back. I suspect all dealer have this issues
Any other star repairers in the area? I miss the days when you had a mechanic you could trust.
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