Just had the 118tsi first 15k service today at VolksMuller, Annangrove. After 30 odd years getting 'company' cars dealer serviced it was a much more positive experience dealing with a specialist independent. Particularly given that I have no previous knowledge of VAG products was good to get my queries answered by people who actually seemed to know what they were about.
(No disrespect intended to those in the dealer service business but I think most will know what I mean.)😉