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OK, dropped my car in this morning for the warranty re-call. Issues that needed to be fixed included.Originally Posted by The Speedfighter
1. Badge re-call (Front and Rear Emblems)
2. Tow Bar (Wiring loom) mapping so that when reverse is engaged..it turns off rear sensors etc. I've had the car for one year now and this wasn't done on delivery.
3. Slight rattle in engine bay. I predicted heat shield on turbo loose.
4. Updated maps for Sat Nav
Car arrived nice and early. Spoke to technician at door way and told him I'd go and have a coffee. He said car would be ready in two hours.
Before I left I said, "What type of badges are you going to replace the old ones with. One of your salesman told me that the new silver & black badges could be fitted as Skoda was aware this is a factory re-call?"
He said, "Not sure, I'll just check with the spare parts department"
He then left and made enquiries. He returned a few minutes later and said, "We have them in stock, it's the same badge as you have now" It's not the new style"
I said, "Well I don't want them fitted. My badges are OK. I'll wait until the new badges arrive and if I have to replace them...it might as well be the most modern product"
He said, "You must have them fitted..we can't fix anything else until your new badges are fitted. It's a factory re-call. It's on a computer linked to your car and the only way to fix this is to actually put new badges on"
I said, "I don't want them. I want the newer version as promised by one of your staff"
He said, Sir, we must fit them. There is no arguements.
I said, Speak with your line manager because I'm not having my bages replaced by these old style when new ones are applicable and available. It is after all....my car"
He then went away and spoke to manager. Came back after a few minutes.
He said, "Well the parts are booked out against you. My manager has agreed to leave the new bages in your glovebox and strike the job off as being complete. Are you happy with that?"
I said, Yes, a lot of who ha and hot air from you guys...but this is my car. I'm not going to put the old style badge on when what's on the car is OK. If I eventually need new badges...I'll get the new style"
He said, "Yeah...the problem is we can't fix the other items on your car under warranty when there's an outstanding re-call. It's Skoda Factory Policy"
I said, OK, just put them in my glovebox and I'll say you fitted them if that keeps you happy"
Picked up car two hours later... Guess what.......Yes, no bages in glovebox. All that puffing of the chest for what.....nothing.
Why do we have Skoda dealerships when I'd get better service from a mobile mechanic.
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