What's wrong with my heater/aircon?

[Mrs Speed]

Hi everyone. Hoping your collective wisdom might help. I have a Mk5 R32, she is my baby, her name is Thumper.

The heater is not working and the aircon works fine only if I set it between 16.5 degrees up to about 21 degrees.

I am worried as the bits and pieces I've read could indicate that to repair it would mean getting the whole dash out (i.e. a rather expensive fix). Ufortunately the vagcom we have at home only reads up to Mk4 so we can't plug it in to see if it's some electronic setting that might fix it.

Have any of you had a similar issue that might know what I might be up for? Thank you in advance

[Speed]

In addition to my wife's post, is there anyone close to Lugarno that would be happy to scan it, as I'm hoping it is a sensor or flap issue?

Thanks in advance.

[Speed]

Anyone?

[The One]

Hey buddy, PM me your VIN number .