How have "they" determined chain replacement is required apart from "their" desire for a $5000k labour fee
Buy yourself a Ross-Tech VCDS cable and download the software and analyse the cam position sensors to see what's going on. The Ross-tech website is a source of good information on this.
At 180K kms I would not expect chain wear to be a problem on a properly serviced car using the correct oil and if not trying to do any "longlife oil service" regime in a VR6 R32 engine. Other issues may cause a problem such as hydraulic tensioner malfunction or chain guide wear but most of these result in chain rattle.
cheers
Rohan
2013 Touareg V8 TDI R line and spanner on my sons Mk4 R32
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