I bought new and had 98,000 trouble free kms, but then the timing chain went, which resulted in complete engine failure. $14,600 quoted to repair by VW service.
Mine is a DSG and it had been parked on an incline and been only driven once a week for 3 months prior to this. There were no warning sounds, just went to start it up and - screech bang.
I've done some research and the timing chain issue on the 1.4tsi was brought up by Autobild in Germany in 2009. It appears to mainly effect cars which are used for short trips. I've always been a supporter of VW, but reading that they knew about the timing chain issue in 2009 and they chose not to recall and replace the timing chain in those cars effected (probably cost too much) is infuriating esp as it is going to cost me $15K. Add to this the VW service I went to advised the timing chain should last the lifetime of the car and never needs to be replace. VW does not even have it on any of the service requirements.
I rang VW and raised this issue to see if they could provide any goodwill payment (the Autobild article said VW would provide ex-gratia payments as long as the manufacturers service intervals had been met - which my golf has), but customer care(less) just kept repeating "we are unable to provide any assistance" to almost everything I said. When I asked if this could be reviewed up the chain, I was advised it could be reviewed but the answer will be the same. I asked that as the result of the review is already known, what exactly is reviewed. Again I got they will do a review but the response will not change. Aaaagh! Has anyone else had this problem?
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