MEL744 - Like VW Convert said the Jetta is basically a Golf with a boot, and the MarkV is in general a very well sorted out platform with an awful lot of engineering experience gone into it.
The "overly complicated" comment is worth understanding - the VW/Euro philosophy is to pack the car with things that make driving better, easier, more fun, move convenient etc. That means they tend to have more systems, which means they have more systems to go wrong. But they aren't all critical
For example, our experience with two watercooled VW diesels is that in 300K of motoring they have a) never left us stranded by the side of the road and b) in total they have cost us about $1500 in exceptional non-maintenance costs.
Routine servicing can be expensive, but is also easy to do yourself. The MkV motors have easy access to the routine components - if you buy yourself a Pela oil pump (about $130 off ebay) you can do a basic oil and filter change in 20 minutes without getting on the ground. In fact, further to that well sorted out platform comment if it is a routine maintenance task chances are the car has been designed to make it as easy as possible. In comparison my SS commodore is a one hour minimum prospect to do a basic oil and filter change because I have to put it on car stands to get access to the filter (next to the sump plug).
Further - as you can see from here on this website and others there is a great community around the cars. And with respect to maintenance chances are there is a youtube vid that shows the exact procedures you need to do on your exact motor/car for most routine tasks.
The problem with the VW brand in Australia is two fold - one is the standard euro problem, exacerbated by the "Australia" tax, of parts being expensive and there being lots of systems so something somewhere will likely go wrong. The second part of the problem is that in Australia the business is run by monkeys who have no sense of the long term damage they are doing to the brand from their poor after sales service or as they stumble from one PR disaster to the next. Ironically this means VW is probably better value to buy than it was before - particularly in the second hand market where VW's callous indifference to after sales service had destroyed second hand values.
General guidance on buying any second hand euro is don't unless the maintenance records are in good shape. Even then you need to understand you are buying a vehicle where a major fault, potentially a third or more the value of the car, could occur at any time, but probably wont. I don't know much about the auto boxes before the DSGs - but I'd pay attention to the views of people here about warnings. That "risk" is already baked into the price - so if you are in the position where you need the car to be reliable with predictable costs then a VW might not be the right way to go.
So, that's some general thoughts on VW per your general question. They are good cars - nice to drive, lots of features, easy to work on, and when you look at it all up, not expensive to own - but you can be unlucky, and if you are VW in Australia are not likely to do much to help you, especially if you are buying a 8+ year old second hand vehicle.
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