Are we going to see a turnaround in Skoda/VW servicing?

[K1W1]

Wrong.
According to Hyundais website each 15,000 km service for the AcCent costs $189 giving a total of $567 for three services over 45,000 km. if individual dealers are pushing intermediate services that is a dealer issue not Hyundai. The Suzuki dealer we take our car to does the same thing and we ignore them and follow the service schedule laid out by the manufacturer in the owners handbook.

[Umai Naa!!]

Hyundai does have provisions for intermediate services in the service book, as does Nissan.

[K1W1]

Have a read of their web site maybe things have changed since you last looked.

[woofy]

Actually until a few weeks ago Hyundai did charge that much for an accents service, but it was always 15k/12mths. The new capped servicing is much less and only applies to new deliveries, the rest of us were screwed over and paying wht the dealers feel like. Hyundai routinely charge more for the same service Kia does and even their spare parts cost double, I've learnt already to get bits from Kia.

I paid recently for 3yrs servicing up front by the dealer only to see capped servicing works out less. And yes they press pretty hard for interim servicing. It even says quite clearly in the manuals and warranty to get interim services for pretty much every scenario.

We are still on the original brakes too Dave at 55k with plenty left of pads and rotors as has a friend who drives his hard at 70k. I think it's a manual thing, I hada 323 go to 90k with still factory pads etc all round. Our 6 sold at 70k with all factory brakes as well, others did theirs at 30k.

As for the timing belt, Richmond told me 4yrs but that was a while back and Skoda have now revised it to 105k/7 yrs. Ive been curious as to what Richmond will say now.

[BluChris]

Seeing they said 4 years to me recently, I'd love to know too. This ridiculous lack of certainty is part of the problem, as is the take it back 4 times to get it fixed (or not) deal which all goes to poor product knowledge. These guys are the busiest in the state. Why do they not know this stuff? Off warranty $189 an hour is not cheap service either.

[woofy]

Problem is that they were a niche dealer, Preston and Geelong were big dealers that were both very popular. I still don't know what happened to Bayfords, by all accounts they had it right, but did hear it was with a disagreement with VW HQ.

Richmond are where they are now, not by any merit anymore (George really was their sales and followup guru) but by default, their service area was never made to cope with the massive influx where they went from not many jobs to being swamped, so raised the prices as busy tradies do and decided they were Number 1 in Skoda and acted like they were.

Preston where the number 1 dealer in the country, had they still been around things in Melb would be very different, but so far noone has stepped up to knock Richmond into reality. I have been hoping Penfolds might, but they have a similar arrogance as well. They were great at one point, but the mighty fell some years back now.

[BluChris]

Hmmmm. Tried Bayford not long before they pulled out, in desperation. Mount Waverley to Preston - ouch.

Much better attitude than Richmond - willing to listen and try to help. Did with 1 - 2 things but not others. But they also damaged 2 pieces of trim and had to replace at their cost. I have heard of others with damage too.

From the horses mouth - Skoda insisted they build new facilities to meet VAG standards, Bayford refused because they weren't getting the volume needed to pay for the investment. Couldn't agree so Bayford pulled out. The service guys were pretty despondent about it because they liked working on Skodas.

They desperately need a competent, customer focused dealer in the Eastern suburbs. From 1 - 2 comments on this forum Lance Dixon isn't it. Also needs to be more accessible to public transport and the city than them...

[woofy]

I remember Richmond before they moved into the current premises, they had to jump through a lot of hoops with the service area setup, Skoda were more demanding than Audi in that respect. The Skoda service area still isn't technically operating though, its the back part where the used cars were lurking.

[PassatB6]

Wrong.
According to Hyundais website each 15,000 km service for the AcCent costs $189 giving a total of $567 for three services over 45,000 km. if individual dealers are pushing intermediate services that is a dealer issue not Hyundai. The Suzuki dealer we take our car to does the same thing and we ignore them and follow the service schedule laid out by the manufacturer in the owners handbook.

Not true. The Hyundai website mentions Optional Intermediate Servicing. Two of the conditions which require OIS are Extensive idling and repeated short distance driving. Normal city driving for some? The i30CRD is listed at $289 a service WITHOUT intermediate servicing. If you get OIS I imagine the cost for a small diesel sedan could blow out quite a bit.

http://www.hyundai.com.au/Owners/Ser...ing-conditions

[woofy]

I'm factoring on having to use the intermediate servicing when the Santa Fe becomes my wifes car as she pretty much does short trips every day, although we do live right near a lot of 80km/hr roads so its not like its all stop start.