Warranty Issues

[vtub]

Does anyone have a copy of what the Skoda warranty DOESN'T cover? I've had a heater hose replaced after 2 years (21,000kms) - $40 part and an HOUR labour to fit. Not happy. I've called Skoda/VW in Sydney (a number of times - each time they say they will call back, they don't. Wait a week and call back... you know the story!). Is this part not covered by warranty? Skoda/VW won't provide a copy of the warranty. Surely they should?

I've been a VW customer for 18 years... now with 4 VW's and 3 Octavia's. Almost due to replace 3 cars... thinking of going somewhere else....

[K1W1]

A heater hose should be covered under warranty unless you have hacked it with a knife or something stupid.
There should be a warranty statement with your owners manual.

---------- Post added at 07:53 AM ---------- Previous post was at 06:57 AM ----------

According to the Skoda Australia website

ŠKODA New Car Warranty

A car warranty is a guarantee that given to the buyer by ŠKODA stating that a new vehicles car parts are reliable rand free from defects.

In accordance with the new car warranty conditions we provide the following warranty:

3-year / unlimited kilometre warranty on new ŠKODA cars*
2-year warranty for ŠKODA Genuine Parts and Accessories*
3-year warranty for paint defects
12-year warranty for anticorrosion

* Specific information about the duration of the warranty period is contained in the purchase contract or is available at your ŠKODA dealer.

[Skoda VW]

1. Dual Mass Flywheel at 15,000km's. Causing vibration at low engine speed and idle (2 weeks off the road).

2. Drivers Side Window Motor - Window would not go up all the way up.

3. Poor audio quality on Skoda bluetooth kit - Software upgraded and still crap. I bought a dealer demo and didn't pay for it. Would not be happy if I paid the $750 for it. Don't think it is the same unit as they sell in Europe.

4. Intermittant Tailgate Open Warnings (On Hot Days when going over bumps) - Dealer changed tailgate lock, but didn't fix problem and reoccurred 8 months later when weather warmed up again. Out of warranty about 1 month by then and told I had to pay to fix problem after blaming reverse camera I installed (Well before the issue occured). Quoted 5 to 6 hours at $120/hr to fix. Fixed myself. Ended up being solder splashes on the the PCB of the CCM (Convenience Control Module) where the tailgate wiring plugged into the PCB. CCM located behind glove box.

The doors creaking is a common problem and I use "Gummi Pledge" on the door rubbers as recommended on a UK forum every 6 months and no noise.

[K1W1]

Dealer changed tailgate lock, but didn't fix problem and reoccurred 8 months later when weather warmed up again. Out of warranty about 1 month by then and told I had to pay to fix problem after blaming reverse camera I installed (Well before the issue occured). Quoted 5 to 6 hours at $120/hr to fix.

I thought that repairs done at authorised dealers had a 12 months parts an labour warranty independent of the vehicle warranty.

[indulis]

Had massive problems with AM reception, worse after rain. Dealer would not replace antenna base (well known leaking/corrosion problem on Octavias), because they are charged for the spare part and can't return it if it does not fix the problem. This went back and forth between me and the dealer until I had a day where Am reception suddenly "went good" for a while. Before then, dealer kept saying "AM on these radios is not great", yeah OK but I can't pick up major AM stations (ABC) 10km out of the city centre! Anyway eventually they replaced the antenna base, and all was fine, AM radio is now picking up stations outside of the inner suburbs. God, I hate having to push and push and argue to get obvious faults fixed!