Warranty Issues

[lamb]

Hey guys,

Just thought I'd contribute to this thread.

My MY08 Octy vRS is up to 37000km now. So far only have had to deal with a broken left front speaker, replaced under warranty. Front right window is extremely squeaky - I think the seal is too tight, and it's an annoyance more than anything. Anyone else have this issue?

The Roomster has been more troublesome. Had the entire rear windshield replaced because the demister was broken at delivery. The aircond has been broken more than it's been working - I've been to the dealer at least 6 times for it (definitely not fun up here in Queensland in a glass roofed car)...

I must say the service at Brisbane Skoda is diabolically bad, whereas Bryan Byrt (just opened a couple of months) has been fantastic - the service manager Will takes time out to explain everything, and gives me a courtesy car no questions asked. He showed me where one of the air cond pipes had been bent and split cuz the other guys just kept shoving it in and re-gassing the system without fixing the fault. Brisbane Skoda meanwhile makes me angry all the time (no courtesy car because I didn't buy my car from them - and a couple of times I've arrived to pick up my car in late arvo and they haven't started working on it yet).

I get my cars serviced by Mike and the team at Prestige and Performance in Coorparoo - they handle all my family's VAG cars and are fantastic.

My 2c!
Billy

[vtub]

Does anyone have a copy of what the Skoda warranty DOESN'T cover? I've had a heater hose replaced after 2 years (21,000kms) - $40 part and an HOUR labour to fit. Not happy. I've called Skoda/VW in Sydney (a number of times - each time they say they will call back, they don't. Wait a week and call back... you know the story!). Is this part not covered by warranty? Skoda/VW won't provide a copy of the warranty. Surely they should?

I've been a VW customer for 18 years... now with 4 VW's and 3 Octavia's. Almost due to replace 3 cars... thinking of going somewhere else....

[K1W1]

A heater hose should be covered under warranty unless you have hacked it with a knife or something stupid.
There should be a warranty statement with your owners manual.

---------- Post added at 07:53 AM ---------- Previous post was at 06:57 AM ----------

According to the Skoda Australia website

ŠKODA New Car Warranty

A car warranty is a guarantee that given to the buyer by ŠKODA stating that a new vehicles car parts are reliable rand free from defects.

In accordance with the new car warranty conditions we provide the following warranty:

3-year / unlimited kilometre warranty on new ŠKODA cars*
2-year warranty for ŠKODA Genuine Parts and Accessories*
3-year warranty for paint defects
12-year warranty for anticorrosion

* Specific information about the duration of the warranty period is contained in the purchase contract or is available at your ŠKODA dealer.