Warranty Issues

[gregozedobe]

I get a quiet tap, tap, tap noise, but it stops when I turn the fan off - I think it might be something in the HVAC system. More common when the engine isn't fully warmed up.

[VRS-Vic]

I notice in the winter with air on heating , when at the lights i get a knock/tap sound from the lower dash area , might be plastics expanding.

Yeah, i've been noticing it more with this clold mornings. Have you brought this up with the dealer at all, or you just let it be?

[redline3345]

Bought a new MY11 vRS TSI wagon in Dec '10 & the major issues I have had are the common ones; the turbo rattle & that freakin annoying dash rattle on passenger side. Interestingly, my work unit bought 2 Octavia diesel wagons & they both have the same dash rattle...The dealer has stated twice now the turbo rattle is "characteristic" of that engine, and the dash rattle returned 5 minutes after they "adjusted" the LOWER dash...God, I hate the Chinese whisper game between the customer/service advisor/workshop crew. I'm a bit worried about that DSG horror story, as I would have a manual anyday, but had to chose the DSG due to a previous C'dore heavy clutch causing left knee cartilage damage Got the extended warranty tho, so hopefully won't have to use it. I had heard of someone (maybe Golf threads or GTi forum?) getting the turbo replaced after complaining about the rattle. Most forum entries point to an wastegate actuator rod causing the rattling noise?! Anyone had any success getting the turbo rattle sorted? I was thinking of taking it to an independent (RACQ?) for a report to use as backup.

[Transporter]

I was thinking of taking it to an independent (RACQ?) for a report to use as backup.

You would most likely be wasting your time and money.

[K1W1]

In my experience they are more likely to make a big thing about "heavy steering" without noticing that one front tyre is flat.

[Damo105]

Just had my RS wagon back to the dealer to sort the minor warranty niggles.

I had the rattle/squeaking noise on the left side of the dash. They said it was a loose bolt. It mostly occurred on hot days, so it's hard to know if it's been fixed, but it hasn't made a noise since.

Also had a minor problem with the MDI not always working. They said it hadn't been programmed properly. Seems to be working fine now.

Also had a strange problem of paint peeling off from the front bumper near the bottom of the radiator. It's behind the grill so only noticeable when the bonnet is up. They took photos and sent them to Skoda Aust, who've agreed it's a warranty item. Dealer will now organise a Skoda approved panel shop to repaint it.

So far I'm very happy with the dealer's response and service. A few minor niggles don't detract from the overall enjoyment of the car.

[Gti Dave]

About a month ago I attempted to fix the bloody intermittent rattling on the passenger side dash and noticed a friggin screw was missing which also answered my question why the glove box was kinda loose on the door side and why you could push the dash trim beside the glove box up a little. Anyway, instead of wasting my time dropping it off at Skoda, i walked in, popped open the side cover off one of their RS's in service and showed them which screw was missing so they just gave me one so I can do it myself. Anyway, thought that would fix the rattling but its still there and gets annoying. When it doesn;t rattle, the car is whisper quite and I REALLY enjoy driving it. Anyone got a permanent fix yet?

[bobski]

Mine was more of a squeek, so yours sounds different. Only happens over very rough surfaces (common in western sydney). I re-silicone sprayed the plastic around the where the dash joins the body, the screws holding it on and also around the the air vent. Its just really hard to place, but its gone for now. Silicon spray doesn't last forever, so maybe next time I'll go medieval on it....

It might have already occurred to you, but if you are missing a screw and you have a rattle you might have just 'misplaced' the screw. I had a look at taking the glove box out, and while it looks straight forward, I just don't have screwdrivers capable of getting into the tiny gaps. (I have torq drivers, but I'd need an allen key shaped one I think).

[robg]

Just had my RS wagon back to the dealer to sort the minor warranty niggles.

I had the rattle/squeaking noise on the left side of the dash. They said it was a loose bolt. It mostly occurred on hot days, so it's hard to know if it's been fixed, but it hasn't made a noise since.

Also had a minor problem with the MDI not always working. They said it hadn't been programmed properly. Seems to be working fine now.

Also had a strange problem of paint peeling off from the front bumper near the bottom of the radiator. It's behind the grill so only noticeable when the bonnet is up. They took photos and sent them to Skoda Aust, who've agreed it's a warranty item. Dealer will now organise a Skoda approved panel shop to repaint it.

So far I'm very happy with the dealer's response and service. A few minor niggles don't detract from the overall enjoyment of the car.

I have just had the dash rattle fixed too. Bought the car in Nov 10 and it had been there since around December. Worse on hot days.

Apparently some mounting bolts behind the dash needed tightening. It will be interesting to see if they work loose again.

Also had to have an ABS wheel sensor replaced. When I picked the car up there was another guy picking his up with the same problem.

I have not seen anything else on this blog about faulty ABS sensors. Anyone else had this problem?

[lamb]

Hey guys,

Just thought I'd contribute to this thread.

My MY08 Octy vRS is up to 37000km now. So far only have had to deal with a broken left front speaker, replaced under warranty. Front right window is extremely squeaky - I think the seal is too tight, and it's an annoyance more than anything. Anyone else have this issue?

The Roomster has been more troublesome. Had the entire rear windshield replaced because the demister was broken at delivery. The aircond has been broken more than it's been working - I've been to the dealer at least 6 times for it (definitely not fun up here in Queensland in a glass roofed car)...

I must say the service at Brisbane Skoda is diabolically bad, whereas Bryan Byrt (just opened a couple of months) has been fantastic - the service manager Will takes time out to explain everything, and gives me a courtesy car no questions asked. He showed me where one of the air cond pipes had been bent and split cuz the other guys just kept shoving it in and re-gassing the system without fixing the fault. Brisbane Skoda meanwhile makes me angry all the time (no courtesy car because I didn't buy my car from them - and a couple of times I've arrived to pick up my car in late arvo and they haven't started working on it yet).

I get my cars serviced by Mike and the team at Prestige and Performance in Coorparoo - they handle all my family's VAG cars and are fantastic.

My 2c!
Billy