Vibrations, clunking and stalling (DSG)

[Fireside]

Hey all,
Earlier this year, I started having problems with my RS including the following:

1. A clunking sound and a jolt dropping into and coming out of 1st gear
2. more than usual engine vibrations
3. Frequent stalling (both flat ground and on hills)
4. complete loss of power from standing start, followed by a jolt back into gear

I've just had my 60K service done where I reported these problems. They acknowledged there was a problem with the DSG, so they suggested I do a DSG service to hopefully fix the problems, and give it a few weeks, then bring it back if not... which cost me an extra $732, so it ended up being $977 service, but unfortunately the problems are still there.

I took it back to them a few weeks later and they totally shafted me, saying do not acknowledge that there had ever been any problems with the DSG, the guy I dealt with no longer works there, and they had no documentation to back up my claim other than the receipt for the DSG service which was at my request??!?!? WTF?

They now claim that it is a problem with torque arm insert, to which they are willing to remove at a cost of, wait for it, $475!!! ($85 for parts and the rest for labor).
I've had the insert in for almost 2 years now and tighten it every 5,000kms if need be, so it might just be a greasing issue.

Has anyone had any similar problems?

I've taken the matter to Skoda HQ and they are sending me to get it looked at by another dealer. The problem is that I'm out of warranty as of last week so I have to foot the bill if it all goes pear shaped.

I'll keep you posted on the findings.

[brad]

Remove the poly insert yourself.

It will take about an hour & you'll have to demolish it but it's only a cheap part anyway.

As I mentioned in the other thread, DSG service is part of a 60,000, not an optional extra. It's in your service schedule book. Did they do the filter? Also $732 sounds a bit OTT

If you are just out of warranty but have a full service history then VW will probably give a goodwill repair.

Keep notes of people / dates / emails. Be polite but firm.

You'd think the "customer service" thing would start to sink in by now.

[donweather]

You'd think the "customer service" thing would start to sink in by now.

You don't want to read my post in my other thread then!!!!

[dArK5HaD0w]

As I mentioned in the other thread, DSG service is part of a 60,000, not an optional extra. It's in your service schedule book. Did they do the filter?

+1.

hope ur issues get fixed Fireside.

[Fireside]

DSG service is part of a 60,000, not an optional extra. It's in your service schedule book.

Thanks brad! Yeah, that's what VAG HQ told me too, do you reckon the stalling is part of the same problem?
Do you think I should replace the insert with a new version?

[Fireside]

So just a little update on the DSG sitch...

My Octy started stalling almost every second day since my last post (almost got taken out a few times too!)...
So I took it in to get a 2nd opinion from the guys at Richmond Audi, and wouldn't you know it, they spotted the problem straight away!

Turns out all I need is the updated clutch pack, the same problem I'd been telling Epping Skoda for the last 3 services, but they denied it till the bitter end.

So Skoda HQ are footing the bill for all parts and labour and the good guys at Richmond will be sorting it for me.
Thanks for the massive waste of my time and patience Preston Motors Epping! I wont be going back to see those jerks any time soon!!!

But a happy result all round.

[dArK5HaD0w]

Happy endings