Damn that sounds bad. sorry to hear mate. All i can say is, the first order I placed with them seemed to takes ages but finally got it around 5 weeks. So wasn't too happy with them since their website stated up to 10 working days or something along those lines. But was happy when the parts arrived. The second order I did was the big one with the body kit bits and damn that came in less than 2 weeks!!! Bloody quick in my books especially coming from europe. The main thing I really looked out for when browsing parts and placing into my shopping cart was to ensure the parts I wanted were indicated to be in stock. Otherwise they would usually say how long development would be or an eta. Anyway, any parts that weren't in stock i didn't order and would think long and hard before making a purchase since shipping is bloody expensive. Anyway, I'm still eyeing the honeycomb grill and a few more bits and bobs and will put the order through the moment I pay the cards off.With regards to emails, I've not had any unreplied ones. Might take a day or two but they do get back to you. I understand your frustration about wanting to get all the associated parts so the car looks complete rather than say getting sideskirts, rear skirt etc done without a front lip. Nearly happened to me about the sideskirts becasue they didnt have them 2 months ago but was lucky they were available at the time of ordering. Anyway, best of luck.