G'day readers, (sorry for the story but any help is appreciated)
I've long followed the forum with only a few posts but now have an issue with my car..
I've had our car since new. It's always been run on Shell or BP 98 (fuel card for both). It's had every service completed by a Skoda dealer and has just clicked over 84000kms. I've not had any issues with the car up until now.
Issue: Started in Nov (as the warranty expired). I can only describe it as a 'jolting' at low speed (I'm aware of DSG slow speed jerkiness or hesitation) and it had not had this issue previously. The best I can describe it is a 'miss', like the car is dropping power. The acceleration was rough and 'spotty'. I had thought it was a DSG issue and tried to isolate. I tried manual mode, sport mode etc with no firm culprit. I did notice the car experiencing a rough idle when cold and especially when holding around 1000rpm it would seem to 'miss'. I wasn't sure if it was related so off to the only dealership in the NT.
Dealership first thought: DSG after a test drive.
They went to Skoda with no fault codes and described the symptoms. Skoda asked for a complete diagnosis (not sure of details) and report back. I went away for 12 days and heard nothing. Spoke to the dealership on return and they informed me Skoda could not identify the issue because they couldn't test drive the vehicle. I rang Skoda Aus for clarification and was assured that the issue would be sorted. The dealership were pushing for good will but I don't mind paying for it if it's not covered, I just want / need a fix!
After the call to Skoda Aus: Dealer calls saying a fault code has appeared (unsure of which).
Emails back and forth to Skoda Aus and the culprit is 'carbon build up' and requires 5 hours of work to remove intake manifold(?). Dealership pushed for good will but Skoda said it's not part of diagnosis or warranty.
Today: (3 weeks without a car)
Dealership have identified that injector 4 seems to be the issue which also requires intake manifold(?) to be removed. I'm pressing ahead but I'm worried that this could be 5 hours at my expense for no outcome. I'm planning to ring Skoda Aus again tomorrow but I'm in need of some advice.
Has any one experienced something or read of similar? I don't care much for the warranty / good will. I do want to hang Skoda for the diagnosis though as they've been insistent that it is carbon build up or an injector fault. If it's not I can't see why I'm up for the expense.
I've requested all communication between Skoda and the dealership and any work shop history they can give me. Service Rep isn't sure I'll get everything as it's not normal to do so.
Any help would be appreciated as I really just want a car!
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