Skoda - Simply Clev.... errrr, shoddy?

[AndyW]

Good news Folks, I'm now (just) back on the road... in the car I bought!

Dealer did a final test from a cold start this morning and so far so good, the pesky oil warning is no longer rearing its ugly head.

I had a lengthy conversation yesterday afternoon with Customer service, and left it to them to liase with the dealership to work out a way to put a smile back on my dial. In the end, they refilled the tank, threw in a couple of accessories and are covering the cost of my 15,000k checkup. At this stage I'm just happy to put this little episode behind me and get on with the job of hopefully enjoying my Octavia.

I discussed with the Customer rep, my frustration in how the diagnosis / repair routine had been handled. Had the Mechanic been able to follow the handbook they would have had the new oil pump in on tuesday and I would have been back on the road wednesday, however by continuing to try other options they delayed the re-delivery of my vehicle by another 2.5 days. She said they would take my comment on board.

Anyway, hopefully happy days from here on in.

Cheers
A

[RSOK]

Amen to that brother! (in-law!)

Hopefully Skoda takes your feedback and puts it into place, sometimes I spose the guys with the wrenches in their hands should be trusted to know what they're talking about instead of having to wait for head office to give them the nod.

But I guess in this day and age it would be naive to think there's not some bean-counter at head office crunching numbers on the most 'economical' way (ie cheapest) to fix the customer's problems, which leads to delays for the customer.

Just glad your issue has been resolved, you've received some goodies for your troubles and you're on the road to happiness... after all, it's a Skoda!

[hooba]

Yeah I know....that should be banned...

I read in the Golf Mk6 thread that this practice had been stopped. My Mk5 had 0kms in 2005 when I bought it, my Mk6 had 19kms (i.e. no reset) this year.

[rs73]

Don't forget that they can reset the odo back to zero up to 100km

I read somewhere this is incorrect.

odo under a few hundred km can only be rolled FORWARD (adding more kms) not backward. I think it was either on ross-tech (maker of VCDS/VAGCOM).

i'm sure since they are the electronic experts in trip computer and BCM reprogramming, their words can be held accountable.

[brad]

I read somewhere this is incorrect.

odo under a few hundred km can only be rolled FORWARD (adding more kms) not backward. I think it was either on ross-tech (maker of VCDS/VAGCOM).

i'm sure since they are the electronic experts in trip computer and BCM reprogramming, their words can be held accountable.

<100km, not "a few hundred". But if you've seen otherwise, fair enough. I've never done it or seen it done, so it may be a myth.

[K1W1]

Don't forget that they can reset the odo back to zero up to 100km

The mechanical speedos used to be put in the cars with a minus reading (99995 something like that) so the driving around at the factory and on and off boats and trucks meant that they had soemwhere between 0 and 5 by the time the customer got it.

[K1W1]

In the end, they refilled the tank, threw in a couple of accessories and are covering the cost of my 15,000k checkup.

Good news lets keep our collective fingers crossed.
That was $300-$400 at retail they threw in depending on what the dealer charges so that seems reasinablae to me from here. The only thing I would do is make sure that the free service is mot tied to the dealer so that if you want or need to to take the car somewhere else you have something in writing from Skoda that confirms they will pay the bill.

[hooba]

<100km, not "a few hundred". But if you've seen otherwise, fair enough. I've never done it or seen it done, so it may be a myth.

Like I posted before, when I picked up my Mk5 it had 0kms on the odometer which I questioned. The dealer advised that they were allowed one reset provided the odometer had not passed 100kms, however it appears that they don't do this any more.

[Golf Loon]

You can reset the odo to 0 provided it has not exceeded 100ks.
After that milestone, it cannot be changed.

Glad Skoda sorted your problem out mate, hopefully you will have no more.

[triode12]

i d be happy with a loan car worth similar, rather than a 07 model until it was fixed. Loan cars are amazing, they can go places even 4wds are scared of, do great handbrake turns and are generaly indistructable.

roflol!!!!!