Skoda - Simply Clev.... errrr, shoddy?

[Jake02]

As much as I am in love with my vRS, ACA or Today Tonight should help in getting the dealership and Skoda Australia to listen and think again.

Forgive me for being clueless but how is Skoda Australia involved? The technical department yes but not the company itself (nothing's been reported for Skoda Aus anyway). If anything, the dealer should be the one criticised!

[K1W1]

I agree to a large degree with Jake for once.
This thing has only been going on for a few days and there is no indication at all the either the dealership or Skoda are trying to shirk their responsibilities. They are maybe not being as quick as the owner would like and I can understand that but I can also understand that they may not know the exact cause of the problem (and that is not reflection at all on their mechanical ability) and be genuinely trying to make sure that the problem is fixed once and fixed properly. To be throwing gutter crawlers like ACA and TT into the mix now would do nothing except inflame the situation and would I suspect ultimately backfire of the owner because when those programs found that there was no story they would turn on the source as they always do.

[MarksVRS]

No worries, give it some more time but they haven't given any good indications. Regarding Skoda Australia, aren't they there to support the dealer networks and provide advice on these matters? My understanding is that a warranty problem is not covered financially by the dealer, it is a Skoda issue.

I may have mentioned on this forum that I wrote into a car magazine regarding some concerns when I bought a new Holden VYS. It was Holden Australia that contacted me within a week of the magazine being published, and met me at the dealer of my choice, provided me a few sweetners for my troubles which were fitted at the dealer of my choice.

Anyway sorry if I sound too harsh, I hope it works out for the best regardless.

[Gaz]

This is an awkward situation for all parties, but I understand where you guys are coming from.

I've experienced the "Technical Process" at work, and ended up waiting 2 Months for a DSG fault to be fixed. The fault was identified by the service guys as a faulty mechatronic unit, but before it could be changed under warranty, the lengthy diagnostic work flow had to be followed. So rather than order the part when the first diagnosis was made, they had to rebook the car in (4 weeks wait), then place the order (another 4 weeks), then fit it (2 days).

The dealer should really have tried harder to keep AndyW happy, buying a new car is a big event for most of us, and dealers sometimes forget how emotionally charged it can be.

I would be on the phone to Skoda Customer Service, it's what they are there for, and they should be sympathetic.

Writing to a car mag is a good idea, Top Gear Aus have a Skoda Superb on 6 month loan and might be interested in your experience.

Good Luck!

[RSOK]

G'day guys, there's never been any intention to get ACA or TT involved in this, that wouldn't be the way to go at all... Skoda Australia have been contacted and are involved because I agree with MarksVRS above, they have a vested interest in this because I'm sure they're keen to ensure any new customers to the brand are not dissatisfied, this really wouldn't help Skoda's profile or growth strategy in Aus... the dealer as I understand it from my brother-in-law has done it's best in trying to remedy the oil pressure fault and it's been Skoda Technical who has seemingly been a little slow in providing advice to the dealer's service dept on how to address the problem.

The latest seems to be that replacement of the oil pump has worked wonders, and touch wood after testing this morning my brother-in-law's Octy will be ready to go and handed back to him... Skoda Aus have told him they will contact him to discuss some sort of compensation for this unfortunate start to his Skoda ownership experience, so we await that call (hoping they might come up with something more than just a $40 set of floor mats here!!)

[PassatB6]

Just wondering if they've done something stupid like forgetting to put oil in engine pre delivery.

[woofy]

No that wouldn't be the case, they actually run in the engines at the factory before putting them in the car itself. Oil pressure lights would be going nuts at startup everytime they drove as well. 19km is actually a bit usage before delivery, my 6 had 12 on it after being driven around for tinting and a spoiler. My Octy had 22, but I put 10 on during a test drive before buying the demo car. I didn't get a demo price as it was a brand new on the floor and I was the only one who had driven it.

[brad]

No that wouldn't be the case, they actually run in the engines at the factory before putting them in the car itself. Oil pressure lights would be going nuts at startup everytime they drove as well. 19km is actually a bit usage before delivery, my 6 had 12 on it after being driven around for tinting and a spoiler. My Octy had 22, but I put 10 on during a test drive before buying the demo car. I didn't get a demo price as it was a brand new on the floor and I was the only one who had driven it.

Don't forget that they can reset the odo back to zero up to 100km

[woofy]

Yeah I know....that should be banned...

[brad]

Yeah I know....that should be banned...

i guess it allows for Train/RORO mileage and getting tint done, shuffling from the dealer holding yard to the showroom etc. The question is, do any of the Aussie numpties use the facility? Mine had 18km on it, which seemed about right.