The service is highly rated in the uk as well. There seems to be a lot of stumbling around in the dark in oz. They seem to think Skoda cz is a mystery themselves here.
After getting my car repaired this morning & asking about the engine rattling noise, apparently there is 'nothing to worry about' said the service guy - that's the best explanation I could get out of him. No reason, just that's it.
As for my different coloured LED driving lights, he said the green & slightly dimmer light is the correct colour & has ordered a replacement for the drivers side... Meaning he is replacing the bright blue/white side with a new light - which is apparently is supposed to be green??? I hope he knows what he is doing (but I doubt it)...
No offense to the Skoda brand itself (I know from experience in Europe & especially Germany (where I used to live) their service is hightly recommended) but here in Australia - well at my dealer in particular, their 'service' seems to be a bit of a joke - as too are the Skoda representatives who appear to have very little product knowledge. And before all of the online experts climb up on their soap boxes & tell me I'm an idiot for saying so, this is not my first new car, nor have I been locked in my padded cell my whole life & haven't needed to deal with other brand's service departments.
As you can probably tell, I enjoyed my 3 hour wait for them to put a new rubber seal on my door this morning.
Last edited by ausspace87; 06-12-2010 at 09:56 AM.
MY11 Octavia RS 2.0lt TSI DSG Liftback - Candy White
The service is highly rated in the uk as well. There seems to be a lot of stumbling around in the dark in oz. They seem to think Skoda cz is a mystery themselves here.
bugger. mine is getting more noticeable. i drove up to sydney and back over the weekend - i could even hear it at freeway speeds when i throttle it!!! fark.
oh dear....wat r they doing?!?!?! ask the service guy to have a look at other oem drls - do any of them look green, let alone 'greenish'?!?!?
MY17 Superb 162TSI, Business Grey, Tech+Comfort Pack, APR ECU+TCU Stg 1, SLA, Rieger Splitter + Side Skirts, Eibach Pro-Kit Springs, Hardrace Swaybar, TPMS
Last edited by ausspace87; 06-12-2010 at 10:06 AM.
MY11 Octavia RS 2.0lt TSI DSG Liftback - Candy White
agree with post #21 re: Skoda Service depts & product knowledge - I just hope it's limited to the Service Advisors that you talk to
carandimage The place where Off-Topic is On-Topic
I used to think I was anal-retentive until I started getting involved in car forums
I'm wondering whether its about time Skoda owners put forward a joint please explain to Skoda with concerns about inconsistent advice, lack of dealer knowledge and a disconnect between what we see here and even in the uk. I can't see the jd power surveys ranking as high here.
Also noticed in the racv mag today the superb article about car of the year, but also that the jetta that won had more kit at the same price as the Skoda equivalent. Something isn't right there.
do a big group e-mail to skodaassist@skoda.com.au
In regard to the rasping sound, my car has had it since new. I spoke to the dealer and apparently it's a case of "they all do that"
Still, give us just another excuse - "Sorry occifer, I was just trying to get it past 3000rpm - don't like the rasp sound"
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MY10 Skoda Octavia vRS 2.0 TSI Race blue - manual
it would b nice to know where exactly the source of the rasping noise is from.
atleast then i'll know where to put some chewing gum!! hehehhe.
MY17 Superb 162TSI, Business Grey, Tech+Comfort Pack, APR ECU+TCU Stg 1, SLA, Rieger Splitter + Side Skirts, Eibach Pro-Kit Springs, Hardrace Swaybar, TPMS
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