Originally Posted by
RSOK
That's the worst... but you're not alone! I had a similar experience with my dealer (NMG), signed the deal, ordered the car which I was told was on its way into Aus anyway, 4 week delivery... I asked for the VIN about a week later per the advice of many on this forum and 'tracked it' using the shipping company site... lo and behold, the car they said they had coming into stock was actually a pre-FL model that had landed in Aus 12 months ago!!
I got up the dealer real quick, I certainly didn't hold back I tell you!! I was pretty p'sd off!! They said it was an error by their 'stock controller', which wasn't really a great endorsement for their ability to process a customer's order... to their credit they admitted their error immediately and resolved the situation promptly, allocated me a car on the next shipload which was already on its way... turned out to be about a 4 week delay from the original delivery date, so no biggie.
I've been very satisfied with their customer service before and since, but still, had I not made the VIN enquiry myself nd done my own checking, I would have faced a situation exactly like yours, with possibly months of delay as a result I dare say.
so yes... it's not unheard of... and I'm sorry to hear it's happened to you, it's a dealer screw up but please don't think badly of the car... the RS is most definitely worth the wait! A scintillating drive! Once you're behind the wheel and grinning from ear to ear, all this will be a distant memory....
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