Quote Originally Posted by K1W1 View Post
One of the "helpful" dealers I spoke to said that they had no info at all but if I cared to place a deposit on one it would force Skoda Australia to release info to them so they could tell me what I was buying. Another told me that he doesn't keep up with new model releases and that often customers tell him things before Skoda Australia do because they are enthusiasts and find out information. I see the quality of Skoda sales staff has not improved in the last 4 years or so.
It's not like their job is to be enthusiastic about what they are selling or anything. I remember a pretty good long term Mazda salesperson once not knowing the answer to something pretty common and saying well I sell 4 models so hard to keep up and wasn't even interested in looking into it. I ripped into him, saying I sell 2500 products and I'm expected to know the ins and outs of all of them, and also technical troubleshooting, I think with 4 cars you could bother to know what you are selling to some degree.

One thing that has really irked me is that Skoda HQ and dealers seem to have a pretty distant tense relationship, I have been told more than once by the dealer that it would be best to contact Skoda directly as they don't get back to them about anything. And then of course Skoda HQ say the dealer is best to answer that and if they don't they should be contacting us themselves. It's like being in a bad family breakup.

Richmond SKoda had no staff in the showroom I have ever seen before a few weeks back, not even Tolga anymore and he was the one who said it's the training ground now before moving onto higher end brands.