New Satnav map available for Columbus

[MatS]

I ran the update last night on the way home from work without any problems. It took about 45 mins to complete. It now has my street on it

It now shows 2016 as the version.

I can send you a copy on usb if you want?

[woofy]

I don't think you can send copies as it looks to have the VIN tied into each download somewhere.

[woofy]

Which dealer was it MatS, I asked Richmond and they talked about the portal but had contacted Skoda Australia and their regional rep and didn't know what to do if it says the subscription has expired.

[jtaus67]

Yes MY16 vrs wagon.

So you managed to update your car from the portal? Can I ask what model and year it is? I don't know why some would get updates and others not?

[MatS]

Which dealer was it MatS, I asked Richmond and they talked about the portal but had contacted Skoda Australia and their regional rep and didn't know what to do if it says the subscription has expired.

Eastside in Nunawading.

I heard from a panel beater that Zagame were getting out of Skoda the other day.

[woofy]

Oh Eastside are pretty new. I almost bought there as I live nearby. Zagame are the biggest Vic dealer they aren't going anywhere. What they are doing is moving to bigger premises. I bought my first one there but think Eastside may have done a better deal.

[mazstar1980]

Don't you love when a company has no clue what's going on with its own products and services, as if no one ever asked how customers in Australia might go about updating their maps (notwithstanding the MY16).

[MatS]

Oh Eastside are pretty new. I almost bought there as I live nearby. Zagame are the biggest Vic dealer they aren't going anywhere. What they are doing is moving to bigger premises. I bought my first one there but think Eastside may have done a better deal.

The only reason I got my car through Eastside was because that was really the only available one with the options I wanted without a 3 month wait. I actually wanted a white one too but that was going to be an even longer wait. I wouldn't recommend Eastside as I thought there customer service was ordinary at best.

[woofy]

I had a pretty ordinary experience there on two occasions and then randomly stopped by mid year and talked to the Manager directly who seemed much better than the rest of the staff. I ended up ordering through Richmond again as they became more proactive and so far have done everything I wanted. I had some issues with our current one that it probably helped reminding them we had another on order as well. Servicing would certainly be more convenient at Eastside as they are so close to home, but Richmond aren't far from my office, and I suspect they will move out this way a little more. They can't go too far as their sales region is defined and includes the CBD.

[markmac1]

Don't you love when a company has no clue what's going on with its own products and services, as if no one ever asked how customers in Australia might go about updating their maps (notwithstanding the MY16).

Its a sorry tale...
We had our Octavia 30K service this week bought in 2014 with ROW2013 maps. Have been trying since day1 to get maps updated. Been told numerous times that no updates are available (this is probably correct due to VIN lookup but is patently wrong - bad systems/config). The dealers know very little on how to update - the problem lies with Skoda - The latest from the dealer was call back in a couple of weeks as Skoda is sending out a an update. Hard not to cynical...