The Age comment was, “Skoda is a recent example of a brand that’s spent plenty of money, but still has only modest sales.”
I don’t think the author is being realistic when saying “plenty of money”. Toyota, and VW spend “plenty of money” on advertising. Skoda has spent a bit, but the bulk of their advertising budget seems to have been spent each year over the same three weeks during the Tour de France, which is shown on Australian TV between 10:30 at night and ridiculous o’clock in the early morning.
I disagree with K1W1 as to, “…this perception has carried into the motoring press and is now being spread into the wider market.” Skoda’s Australian sales figures are no perception. The figures demonstrate the reality of the situation, but modest sales are better than low sales, or dismal sales, and K1W1 says that these figures are “relatively low”, but doesn’t say relative to what factors.
That the comments here went immediately to service and customer back up doesn’t surprise me, but I agree with Woofy that seemingly only service spares and most common accessories are readily available. In today’s financial climate this is the same in most industries. I wouldn’t mind a dollar for every time I’ve heard, “I’ll have to order that in for you”. Usually followed by either a request for a substantial deposit, or payment in full. Businesses don’t want to spent large sums of money to have stock sitting on shelves in expensive warehousing. There are no stand alone Skoda dealerships. They are all part of a “motor group” selling several makes. These groups carry too many makes to keep anything other than basics at the dealership. Even for those they often have a warehouse at at Woop Woop where the rents are low, and only transfer confirmed orders to the dealership for pick up.
Like many of us I think Skoda Australia HQ is about as useful as a chocolate tea pot. I don’t know the nature of the relationship between Skoda CZ and Skoda AUS, but if it is within their scope I’d love to see the former swing the axe, and get some national management down here that thinks beyond selling franchises, and blowing most of the annual advertising budget over the same three weeks each year on TV ads that target only hard core cycling fans and insomniacs.
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