Hi Guys,

First of all, excuse me with my not-so-good written English skills.

I am posting here just to find out what is the average time takes to get the parts delivered to panel beater for MY10 Octavia Wagon.

My wife got involved in multi-car collision in June and the repair job is being covered by the insurance company (AAMI) as the other driver is at fault.

The car was dropped in their assessment centre on 24 June 2011 and I haven’t got my car back since then.

Whole progress of the job is as below:

24/06/2011: car dropped in and given a hire car by Hertz (Ford Focus with 60k on the clock!)
27/06/2011: AAMI advised that the car was picked up by a panel beater in Sunbury (!!!) and ETA is 04/07/2077
01/07/2011: returned the hire car as AAMI only allows 10 days to have a hire car
04/07/2011: got a call that the ETA was pushed back to 07/07/2011 as the parts had not been delivered from Germany (???) yet.
07/07/2011: pushed back to 13/07/2011 due to the parts
12/07/2011: got a call that the ETA was pushed back to 15/07/2011 again.
14/07/2011: ETA pushed back to 19/07/2011
18/07/2011: ETA pushed back to 22/07/2011
20/07/2011: ETA pushed back to 3pm on 29/07/2011
29/07/2011: got a call in the morning that the ETA was pushed back to 05/08/2011
04/08/2011: got at call that the car would be ready after 3pm on 05/08/2011
05/08/2011 (today): got a call this morning that I will be updated on 08/08/2011.

The damage done to my car was front & rear bumper bar and bonnet.

Could anyone tell me that this is normal?