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Thread: Do I have warranty or not? More lousy customer management from Skoda/VW

  1. #31
    Join Date
    Jul 2009
    Location
    Highlands NSW
    Posts
    302

    Happy Ending?

    Has this saga had a happy ending?
    You know you are getting old when you cancel your order for a 3.6 CC and buy an Icelandic Gray TDI CC instead.

  2. #32
    Join Date
    May 2008
    Location
    Erskineville, NSW
    Posts
    7,594
    Users Country Flag Thread Starter
    Nope!

    Still waiting despite several phone calls & emails last week. Of course, they were all from me to them. They don't instigate or return correspondance.

    I love the way the various staff contradict each other in what the policy/process is. At this stage, I can only look at the parties (at the dealership) involved & pronounce them as being either very confused or BS artists of the highest order.

    As I commented to the Service manager the other day "Hw much of yours, VWs & my time are we going to waste over a $140 worth of work?"

    Oh, and the high tone horn (the passengers side) gave up the ghost a month or two back as well. I'd forgotten all about it until last week. I asked them if they could add that to the warranty claim & was asked "which repair is more important to you?" WTF?

    My car is in for a 75,000km service today. If the dealership had come through with the warranty work then I probably would have got the service done there at the same time. I can't put the service off any longer, so it's gone to my local independant specialist.
    carandimage The place where Off-Topic is On-Topic
    I used to think I was anal-retentive until I started getting involved in car forums

  3. #33
    Join Date
    May 2008
    Location
    Erskineville, NSW
    Posts
    7,594
    Users Country Flag Thread Starter

    Latest is that they have agreed to a "good will" repair on the valve. They are waiting on an answer for the horn.
    carandimage The place where Off-Topic is On-Topic
    I used to think I was anal-retentive until I started getting involved in car forums

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