Dealer Servicing = Disappointing

[Antiplastix]

It s a Corolla !!!, I cant believe they attempted to extinguish the fire.

[brad]

You wouldn't want to cause damage to the workshop.

The cars obviously a write-off. The question is, does the workshop/dealership/Toyota cover the replacement or do they expect her to claim on insurance & pay the excess?

[Rooboy]

I would be expecting the dealership to cover it. The car was under their care and was their responsibilty. There is no way she should be expected to claim and cop the excess payment etc while they get off scott free.

[K1W1]

Same think happens if they stack it or damage it in some other way (drop it off the hoist for example) they pay no question they have their own insurance for that stuff.

[zei20t]

Same think happens if they stack it or damage it in some other way (drop it off the hoist for example) they pay no question they have their own insurance for that stuff.

quoted for truth. and when its obvious they are at fault, you(she) will be well looked after.

im assuming she was given a loan car with no questions asked.

[woofy]

There are worse things, last year an apprentice put ad-blue in the fuel tank of a brand new CX-7 at it's 6mth first service. They got partway down the road and then it died in a horrible fashion. I never found out the outcome, but people thought the dealer should have just replaced the entire car with a new one, as it's a dangerous combo and was going to need the entire fuel system and engine chucked out with no guarantees there wouldn't be any residues left behind. I bet Mazda had a new policy for putting that stuff in after that!

[K1W1]

When humans are involved these things happen but all that really matters is the dealerships response. In my experience from the companies' point of view it's always been fix the problem in the way that is best and easiest for the customer. Maybe some dealerships think differently but I somehow doubt it.

[VW Convert]

You wouldn't want to cause damage to the workshop.

The cars obviously a write-off. The question is, does the workshop/dealership/Toyota cover the replacement or do they expect her to claim on insurance & pay the excess?

Just to fill you in on what's happening here, the incident happened on Saturday before last. The staff at the dealership gave her a near brand new Corolla demonstrator as a loan car and promised they would notify their insurer (in WA they said, a broker perhaps?) first thing Monday and a response would be forthcoming by Tuesday. Come Wednesday, with no response forthcoming, late in the day she contacter her own insurer to discuss the situation. They advised that she would be liable for the excess which would ultimately be recoverable but that there was a possibility that they may be able to forgo the excess given that it was obviously the dealers fault.

On Thursday with no response still from the dealer, she lodged a claim with her insurer, car was assesssed on friday and written off.

She still has the loan car and the dealer has assured her she can keep the loaner until she gets her payout and finds another car. Needless to say the dealer is looking for another car for her and she is expecting a very, very good deal to be offered and she is in the driver's seat as she is not obligated to buy from them.

Long story short, of course the dealer is liable but going through her own insurance will speed things up.

Cheers

George

[zei20t]

that's a bit of a PITA with the dealer not calling.

if that was my dealership, id be calling her every day, even if there was no news.

glad she is getting it sorted! lets hope it doesn't affect her NCB and doesn't affect her future insurance.

[VW Convert]

that's a bit of a PITA with the dealer not calling.

if that was my dealership, id be calling her every day, even if there was no news.

glad she is getting it sorted! lets hope it doesn't affect her NCB and doesn't affect her future insurance.

Just to clarify that, there has been much communication with the dealership who are being very helpful, the delay seemed to be in getting any reponse from their insurer. It looked like it would drag on so she acted to speed things up.
Won't cost her in NCB or in future insurance.

Cheers

George