I reckon it depends on the customer and salespeople probably get excited and make a big deal when customers are excited and making a big deal. I'm no nonsense and just want to pick the car up. To me, service is a full tank of fuel, everything in order and minimising the BS I have to go through to drive away. IMO all the frills and cuddles are just driving up the cost of servicing at dealers.
MY2014 Skoda Octavia Ambition Plus Wagon, DSG, Capuccino, Tech Pack
MY 2010 Skoda Scout Manual Silver -traded
MY15 Octavia Scout TDI135 Moon White Tech Pack Panoramic Sunroof Polar wheels
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