Any others have problems with Superskoda??...delays?

[donweather]

Even allowing for the breakdown in languages, that sort of poor customer service is so shortsighted....

Completely agree. It's like they've taken their bat and ball and gone home!!! Very childish indeed.

[Mysticality]

Good god - what the... What?!

I don't even understand how they're still in business!!

Go post that on Briskoda, see what they can add to it. Afterall, that would be their biggest online client community, wouldn't it?

[MISS VDUB]

Wow, there were some things I would have liked from them, this is making me think twice now!

[Transporter]

Many from here have ordered and were happy. Fast delivery mine came in less than 2 weeks, some had the parts delivered in 1 week.

I will definitely use them again.

[donweather]

Many from here have ordered and were happy. Fast delivery mine came in less than 2 weeks, some had the parts delivered in 1 week.

I will definitely use them again.

Well I placed my order last Wed 24th at 1pm (local time) and it arrived in the mail yesterday. Less than 1 week!!!!

To put this in perspective, I purchased some tickets from ticketek and these were supposedly mailed from Sydney on 18 October, and I have still not yet received them. Ticketek said it takes 10 working days for the tickets to arrive from Sydney!!!!

[Tigger]

I am trying to be fair here too guys.

I did order from them in the past (just a few key covers etc...small items), and they came without any hassles.

My issue this time was that the value of the order was quite high - $330 odd, and they had not responded to any emails or enquiries sent three times.

The only time they responded was because of my last email "asking strongly for a response..."

To have them respond by saying I hadnt read the website properly and then ban me from it is mind-blowing!!

The website said October when I ordered the part...I would not have sent money for something that would be three or four months away.
They have since changed a part of the description on the product, but in the text field you will see what I mean...

As I responded to them.."all you had to do was email me back and explain the progress of the delivery and I would have been fine waiting...

AHHHH...... i dont like having prblems with people...life is too short for that....

[joele]

To me the test of online or any store is not the smooth sales as most can do that most of the time, but how they behave when something goes wrong.

I am at four weeks with no communication myself, but I will give it a bit longer before contacted them. Though if ignored I no longer waste my time repeatedly contacting them, I would then just dispute the transaction with paypal or my bank..

[dArK5HaD0w]

The website said October when I ordered the part...I would not have sent money for something that would be three or four months away.
They have since changed a part of the description on the product, but in the text field you will see what I mean...

i had seen that too - "October"

its a shame that its come to this for u.
even more so cause i was keen to see ur installation of the honeycomb grill!!

[brimway]

Sounds like they did, and failed, the same communications course that my VW dealer did!

[joele]

Well I just got a shipping notification... Kind of poor form as the item I ordered said 'in stock' but I heard nothing for 3.5 weeks before getting an email saying they just shipped it...

Either they are really slack with their dispatch or it wasn't 'in stock' despite saying that when I ordered, and the whole time since, but they never bothered to email me to let me know there was a delay..

So I have to agree with the original poster, their stock management and communications are poor, if you item is not actually in stock (and you can't trust what they say on the site)..