Any others have problems with Superskoda??...delays?

[Transporter]

I received the booth lights in less than 2 weeks from them.

Sent from my GT-N8000 using Tapatalk 2

[dArK5HaD0w]

Cheers DS.....so you got yours through Super Skoda no worries?

yes i did.
took less than a week to deliver.

[donweather]

Well I placed my order at lunch today, and I get an email 6hrs later saying my order has been dispatched!!! That's very very impressive for an overseas order!!!

[Gaz]

I ordered a set of seat covers from them, without problems.
The emails seemed to be abrupt, but I assume English is not their preferred language.

The box was massive, and looked like it had some rough treatment, but the contents were unharmed.

[Tigger]

Hmmm... still nothing for me.

No replies from the emails either.

Can someone please pass on the email address they used to contact them in case I got it wrong?

Thanks

[BottomScratcher]

Hmmm... still nothing for me.

No replies from the emails either.

Can someone please pass on the email address they used to contact them in case I got it wrong?

Thanks

info@superskoda.com

[Tigger]

Thanks...

[Tigger]

OK, so I emailed them for the 4th time as below:
Hello,

This is now the fourth time I have emailed and asked for an update on my order.

You have already taken my money, but I have not heard anything about my order having been processed or dispatched.

I have emailed several times and asked for a reply, and no one has answered.

I request an answer within 24 hours please, or I will be forced to conclude that fraudulent activity has taken place, and I will be seeking reimbursement of my funds through the appropriate channels.

My order is under the name:
etc.....


I FINALLY received this unbeleivable reply:

Hello,

it seems you are kidding from us or don´t care what we write in the description.

In the grille insert is clearly written, that the grille is being PREPARED now and will be available within december ! It´s even in the goods overview and also in the description.

Due to you absolutely ignore this and also writing such a things like below, we immediately refund the money and block your account.

superskoda.com team


To which I replied:

Hello,

Thank you for finally replying!

The website said OCTOBER…not DECEMBER when I ordered!

Your over reaction is very unprofessional, and very short-sighted. Our list of contacts and associates is very large within the Skoda community in Australia, and I hope that your reputation will not be tarnished by the way you handle this.
All you had to do was reply to my first email when I asked, and none of this would have occurred!

I don’t want a refund, I just wanted to know what was happening with my order.
Please leave my order current, and just keep me informed of its progress.

Thank you


So guys, I am sending this out as a warning. The lack of customer service consistency is shocking, and the level of over-reaction is astounding! I am left speechless to be honest! Remember that my order was for over $330! I was getting a little concerned when i heard nothing from them for three emails....
And if the website now says DECEMBER for the item, it certainly did not say that when I ordered. It said October when I ordered.

[donweather]

Due to you absolutely ignore this and also writing such a things like below, we immediately refund the money and block your account.

So have they refunded your money and blocked your account or was it all just a threat?

[Tigger]

Beleive it or not, they have sent an email with a notification of funds being refunded!!
It hasnt hit my account as yet though...

I just cant beleive the poor customer service and arrogance of reply.

To change the details on the website and blame it on the customer blows me away!

All i wanted was a reply to my first three emails from weeks ago, and none of this would have occured...

Even allowing for the breakdown in languages, that sort of poor customer service is so shortsighted....