Thanks for the replies, I know it's a rant but she still doesn't have her car. If she was originally told it was going to be 3+ weeks then it wouldn't have been a problem.
She has been carrying a $40k+ cheque in he purse for over a week now because it was supposed to be on the floor ready. Also they sold their 2nd car on that premise and now have to juggle young kids, school & shopping etc by taxi.
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