7DSG - Clutch packs getting replaced

**Tigger** · 13-11-2012, 06:18 AM

If it is a warranty claim repair, then you should NOT have to pay for a loan car!

The whole job is billed out to VW Aust at a high rate, and the dealership is reimbursed for such.

If they do not have a loan car, they are supposed to arrange a hire car at VW Aust' expense!!!

A warranty claim is different to a standard service job!

**Diesel_vert** · 13-11-2012, 06:54 AM

Originally Posted by Tigger

If it is a warranty claim repair, then you should NOT have to pay for a loan car!

The whole job is billed out to VW Aust at a high rate, and the dealership is reimbursed for such.

If they do not have a loan car, they are supposed to arrange a hire car at VW Aust' expense!!!

A warranty claim is different to a standard service job!

VW say otherwise:

It is not a requirement of these warranties to be provided with alterative [sic] transport.

- Volkswagen Group Australia

Which would account for the differences in courtesy car policy from dealer to dealer. They should also run a spell check on their website from time to time.

Having said that, it's the dealers who provide higher customer service standards (e.g. by providing a free courtesy car) that are more likely to keep their customers, as well as create new ones.

**zach** · 13-11-2012, 09:30 PM

lucky me I get to keep a loan car (Fabia) for another day. apparently there is a recall something to do with crankshaft. I couldn't quite hear the guy but will find out more details tomorrow.

i have 2 mths of warranty left and this is scaring the bejezus out of me. was planning a bigger car but might be sooner than first thought.

**Mysticality** · 13-11-2012, 09:32 PM

So, how's the Fabia?

**zach** · 13-11-2012, 09:53 PM

to be perfectly honest its very solid small car. I am enjoying driving manual again. it does need some revs but is quite fun when you do.

its a big small car parked next to a swift and it dwarfed it. look forward to getting the octavia back hopefully not for the worse.

**zach** · 14-11-2012, 04:52 PM

picked up my car this afternoon and DSG feels completely different, much tighter, no hint of vibration or slip. hopefully it stays this way which they assured me it will as it has uprated clutch packs which the new models now come with from factory. steering wheel is off centre so will need to get this rectified.

will take it for a good drive to test out manual and sport mode.

also didn't end up paying for the loan car which was a pleasant surprise.

**Mysticality** · 14-11-2012, 07:57 PM

I have an agreement with my dealership. I pay for fuel, rather than the .35c/km that everyone else gets.

Although, I regularly put 150km+ on the loan cars each time I take them out!!