What have you done to your mk4 (golf/bora) today?

[Treza360]

my car is finished full stop, howeeeeeeeever! i did get new centrecaps. LOL. and hvae few other bits to go on which im almost done.
once again its a thanks to everyone who helped me with the bars as well!
and id also like to say that suimin are the best cupanoodles for the price you pay lols
love what you've done with the caddy tho!

That's nice Pierre... Where are more photos already!
Cheers,
Trent

[Manaz]

So, I've started seriously investigating the Bilstein PSS9 option.

I sent a request to Bilstein via their International website asking if their warranty was international. Bilstein in Australia (aka Sydney Suspension, aka Heasman Steering) got the enquiry, and let me know that they have the right to refuse to do warranty work on stuff they didn't import. That's fair enough. They also gave me a better price this week than I got last week on the PSS9s ($3000 supply, $440 fit - last week it was $3500 supply, $500 fit), I asked about the discrepancy, and was told it's due to having stock available and giving me a good deal. Great.

I also checked with Wholesale suspension at Blacktown (as they're closer, and I was a little concerned with the variability of price). In the meantime, I figured it couldn't hurt to ask Heasman if they could go any tighter on their quote - "No, sorry, that's as low as we can go" would be a perfectly reasonable response. Wholesale Suspension ended up contacting Bilstein Australia, and they figured out they're both quoting the same person. I understand the position Wholesale have taken and they won't underquote Heasman, and that's fair enough too. They told me as such, and I understand the reasoning (not wanting to upset a good relationship between the companies as supplier/customer), and that's all good.

However, I then got the response back from Bilstein Australia. And I quote:

"You have shopped around enough."

I'm sorry, but WTF? There's a limit on how much time/effort I should spend on ensuring I get the best price (particularly when prices have varied by $500 from a single vendor in a week?

My response:

"I assume you're talking about Wholesale suspension also calling you. I hadn't yet had a call back from Wholesale suspension when I sent that email, they've explained things to me nicely, and I agree that the price that you and they have both offered is good, thank you.

I think I have a right to shop around and ensure that I'm getting the best price - if you disagree with me and don't want to have me as a customer, that's your decision."

Not sure what to do now. I'm still pretty set on getting the PSS9s, and the idea of local warranty support (when the purchase price is so much closer now than it was before) is good, but by the same token, I'm really taken aback by the attitude shown by Bilstein Australia, and I'm not sure I wish to reward it by giving them my money (either directly or through Wholesale Suspension)...

[dubbed]

There is no way I'd give them the satisfaction of getting my hard-earned after that.

Get some KWs instead and pocket the change.

[quozl]

I've been using KW V3's in my car since I got it and haven't had any issues and KW have supported me with my rallying with extra spring sets to test and use for free and with setup help direct from the factory in Germany. Give them a ring and see what they can come up with, the KWV3 is just as good as the PSS9. If you are set on Bilstien then why you would need warranty support for shockers is beyoned me unless they are pretty dodgy and I know Bilstien aren't dodgy so why not just get them from OS, you'll find that they are cheaper landed and getting them serviced, revavled etc isn't covered under warranty anyway.

Cheers Al

[qsilverza]

Yep,

If I was going to spend the money on suspension, I would definately go the V3's no two way's about it.

I've been using KW V3's in my car since I got it and haven't had any issues and KW have supported me with my rallying with extra spring sets to test and use for free and with setup help direct from the factory in Germany. Give them a ring and see what they can come up with, the KWV3 is just as good as the PSS9. If you are set on Bilstien then why you would need warranty support for shockers is beyoned me unless they are pretty dodgy and I know Bilstien aren't dodgy so why not just get them from OS, you'll find that they are cheaper landed and getting them serviced, revavled etc isn't covered under warranty anyway.

Cheers Al

[Manaz]

On the phone to inMotive/East Coast suspension now...

[Manaz]

Hmmm, just had a very interesting conversation with East Coast Suspension.

So, who in Sydney has KW v2s and can take me for a ride?

[shami]

Mate i had v2s in my mk4 golf gti, now sold. It was an absolute dream to drive and dare i say fang around corners. I had it set on a harsh setting but loved every minute of it. Just get em, you cant go wrong, i'm sure there are others here that will echo my thoughts.

[No457 Snowy]

Yep, Shami's right, It'd be hard to find a better suspension, I love it.

OK, not the cheapest solution, but one never regrets buying quality in the long run.


Snowy.

[madglf3]

So, I've started seriously investigating the Bilstein PSS9 option.

"You have shopped around enough."

I'm sorry, but WTF? There's a limit on how much time/effort I should spend on ensuring I get the best price (particularly when prices have varied by $500 from a single vendor in a week?

Wow, that is horrible customer service. You are the boss as customer and if they said that to me I'd tell them to go get stuffed.