Sound like he's had quite a few issues, i think it just comes down to bad luck and getting a lemon.
All the big car manufacturers have quality control's in place... but sometimes, its just a case of the car turns into a lemon, and then if you have poor dealer experience trying to fit the issue, it doesn't make it better.
I looked at buying an older second hand transporter, but the issues out of warranty were a big concern.
those issues were.
*Clogged Particle filter for people that don't drive longer enough to burn off the particles.
*DSG transmissions in the T5, not being serviced or transmission filling no being done right.
*Fuse box not being labeled.
*High servicing costs
Im sure others will point out a few more, are u looking at a T5.1 or T5.2?
as that will help others to point out issue with both models
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