Good luck with the service, I have a T5.2 TSI, and I got it serviced last year, they took 3 weeks to get the oil filter, as VW did not have the part, they had never seen a T5 TSI ( obviously it was the reason i got the T5 TSI for such a good price, i did not want Diesel as they are now too complicated/too many issues with their anti-pollution filter when you do only normal/short drive)
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