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Thread: T5 Service Costs from Dealership

  1. #21
    Join Date
    Nov 2007
    Location
    QLD
    Posts
    396

    Quote Originally Posted by Baytown View Post
    You got in before I could reply Brian, but your point is spot on.Ultra tune etc are fine for Commodore, Falcon, Corolla and other mass market vehicles, but I wouldn't consider them for my T5 due to their lack of familiarity with the vehicle.
    I'd rather pay top dollar at the dealership than let some one stumble or learn on my van.
    I had the same poor level of service with O'Brian's windshields last month. They made a mess of my car through not having done one recently.
    There may be lots of T5's down Sth, but not many on the road up here in Nth QLD.

    Ken
    I agree 100%.

    The windscreen thing is a worry too, because mine has had a long crack accross the top behind the drivers sunscreen for over a year now. I am just keeping it until some real damage is done in the field of view.

    I would have picked O'Brien to do mine, what damage did they do while changing it?

    Brian

  2. #22
    Join Date
    Nov 2008
    Location
    Nth Queensland
    Posts
    135
    Users Country Flag Thread Starter
    Probably more shoddy workmanship than anything.
    They tore the dash mat off the dash which tore the hands free mic away from its wiring.
    They tore the reversing sensor off the mirror and left it hanging.
    They buggered up the trim in front of the windscreen (now lost its tension)
    Side trim was not replaced correctly.
    Car was smeared with black goo that they use to seal the screen.
    A whole bunch of rubbish (paper) was actually left in behind the screen and collected at the intake vent in the left corner.
    I normally get a new windshield every 6 months in one of my cars, and have had great service from this mob, but I think they had new workers or owners. I did complain the them (deaf) and O Brian HQ.
    It's be a while before I use them again.
    Merry Christmas.

    Ken.
    Last edited by Baytown; 21-12-2009 at 06:18 AM.
    2007 T5 Van LWB 2.5 Manual remapped (White)
    2013 Amarok Highline Auto (Natural Grey)

    Nth QLD

  3. #23
    Join Date
    Jul 2007
    Location
    Sydney
    Posts
    326
    Users Country Flag
    15,000 km / 2 year service - $355 including brake fluid flush

    Cars Autohaus Thornleigh NSW 02 9980 7980
    David Kempston - Service
    Terry Brown - Service & Parts

    I cleaned the van before hand and removed the engine cover to make it easier and more pleasant for the tech. Van was handed back in the same condition - I'm happy

    Cheers, MM

    PS They noted the dreaded "clonk". I will be returning to see if VW has a solution for this now... Might as well while it is in warranty.

  4. #24
    Join Date
    Jul 2007
    Location
    Sydney
    Posts
    326
    Users Country Flag

    Thumbs up Clonk Fixed

    Picked up the Kombi after lunch - steering joint replaced = "clonk" gone.

    2 from 2 - I'm happy with Autohaus.

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