It has been several years since I did mine but I don't remember having any difficulty.
My instructions say "Install tensioning roller-1-so that the tensioning roller cap sits within the cut-outs on the console-arrow B"
My guess is you may be looking in the wrong place for the cutout. From the diag. it is on the LHS of tensioner around 9'oclock.
Let us know how you get on.
Understand how it works, troubleshoot logically BEFORE replacing parts.
2001 T4 TRAKKA Syncro 2.5TDI,2006 Mk5 2.0TDI Golf manual,2001 Polo 1.4 16V manual [now sold], '09 2.0CR TDI Tiguan manual,
Numerous Mk1 Golf diesels
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