metallic tapping noise axe engine

[Sunny43.5]

Are you saying that they have a different pricing policy for metallic and non metallic parts . I purchased a new spline recently and there was no mention of "exchange " I cannot remember whether they did it with a clutch kit but I do remember them doing it with some other parts over the last few years a water pump comes to mind in my sons T4. What I am confused about and it goes to some speculation on the net that VW
1/ do not want parts being copied by another party .
2/ Vw do not want faulty common failed parts being shown either
3/ VW ARE reconditioning some parts with bits that they don't sell to the public and then make more money without the high original parts cost . Conspiracy theory people love this stuff .

[Umai Naa!!]

Not all parts are exchange.

Some electronics are, such as radio units and dash clusters. Engines, transmissions, and differentials are. Most water pumps are, and a few other things.

I'd say it's to promote recycling more than anything.

[Adam777]

My water pump went at about 85,000 and the dealers charged me for an exchange part, when i asked to see the old part it got very weird! service manager was giving it "it's already boxed up for collection" i told him i wanted to see the old water pump and eventually after loads of "it's already boxed up for collection" he eventually emerged with it wrapped in a towel only opening it up for quick glances, honestly it was like there was a little baby chick in that towel that was going to immediately escape!

I told him i didn't believe him that VW wanted the old part back, i said "so you're telling me that a company like VW, Audi, Lamborghini, Bugatti, Bentley, Porsche, Seat, Skoda, Scania amongst others want a Fuuurked water pump shipping 12,000 miles back to Germany for reconditioning" He just nodded!

I personally think that the dealers have them reconditioned locally and pass them off to us as new parts with new parts prices.

Forgot to mention that upon dropping my van off he suggested to me they "may as well do the cam belt while it was in" good luck with that one! they scratched an otherwise unmarked van and told me it was "already on there", when i went to pick it up it was still on the ramps and service guy said he was "just about to ring me" and "what oil did i want putting in the van" tried charging $300+ for oil on top of the $600 and something quoted for the initial job doing, so i rode 17 k's back home on my mountain bike and returned with 10 litres of my own stuff and then i never got any back, i asked where the rest was and that there should be over 2.5 litres left and he scuttled off into the workshop again and returned with a thimble full left in the bottom of a 10 litre drum! My head hurt!

Main dealers for you!

[Umai Naa!!]

No, they definitely go back to Germany.

They reuse the housings again.

[Sunny43.5]

If what you say is correct Umai why don't the spare parts people offer them as an alternative when you go in to buy a part . its never happened or been offered to me . Adam did they fit a new pump or a reco one .

[Umai Naa!!]

Exchange is generally for trade customers.

Can't hurt to ask if you're not.