DPF problem and dealer shock!

[Zebt]

Hi,
Have done too many short journeys in my 2011 T5 103 (64000k's) and got the light, didn't do a long journey then got the flashing coil, steady dpf and steady engine lights and loss of power. Took it to vw dealer, went overseas for 10 days then came back to be told that my water pump was leaking and had leaked on to a sensor (not sure which one), both require replacement. I checked the coolant level not long ago and haven't noticed any drop.
I have had very poor service from this dealer and don't trust them as far as I can throw an elephant! They now want me to approve all the work, give credit card for them to 'order the parts' (which I find weird as the parts warehouse is near their service centre and they are vw parts so why should I have to provide a credit card, surely if they don't use them I don't pay??).

I have asked them to do a forced regeneration then I want the vehicle back to get a second opinion on the water pump before I stump up $2000.00 they have quoted. They are pushing me to give them the go ahead to do it all in one go but already confirmed that the water pump will take a full day.

It all stinks to me but am I being paranoid? Can I get it checked and done by someone else. I really do not want to go back to the dealer!

I'm based in Manly, Northern Beaches Sydney.

Thanks

[Umai Naa!!]

Their approach does sound a bit odd.

The Sydney parts warehouse is in Chullora, if the dealer doesn't have the parts required in stock. If they order the parts in, which then don't get used, they incurr costs to send them back to the warehouse.

The water pump on these is known to leak, but I'm not sure how it could cause any other issues with regards to sensors.

[Kachingg]

Don't trust that dealer sounds shonky to me
Find a good independent vw specialist

[Zebt]

Their approach does sound a bit odd.

The Sydney parts warehouse is in Chullora, if the dealer doesn't have the parts required in stock. If they order the parts in, which then don't get used, they incurr costs to send them back to the warehouse.

The water pump on these is known to leak, but I'm not sure how it could cause any other issues with regards to sensors.

Thanks.
There is also a parts warehouse in Brookvale but I guess this may just be their local stock.

This is the response I have just had.

"
We need to carry out replacement of the water pump and pressure sensor before we can carry out regen,
Reason being is that we need to test the soot levels after its completed and it may not need a regen.

As discussed this morning I will need approval before I can go ahead and order these parts.
"

I will see if I can find an independent, there is one in Mona Vale called European Autotech.

Thanks

Zeb

[guile]

see if anyone local to you on the forum has a vcds cable they could loan you to do a forced regen. its pretty simple as i've done it recently on an audi a5 3.0 tdi so guess it would be a similar process but i could be wrong...

[Sunny43.5]

Not sure if the suggested way of forcing a REGEN that I used will help you but worth a try , go for a drive out of town put into third gear and drive for around 20kays at 80 kmh this sorted ours out as it also forces a Regen .

[Zebt]

Thanks Sunny,

I'm worried that i'm in the '75% dpf load, as I have the dpf, flashing coil and engine lights on. I am concerned that if I drive it more then it will clog more to the point I need a new DPF!

Cheers
Zeb

[Umai Naa!!]

You can't do a forced re-gen if there's pre-existing faults.

[guile]

agreed, i think i read something along the lines of if the DPF is beyond certain limit already it will not allow a forced regen in case it results in failure of the dpf...

in any case a vcds cable would be handy to inform you of the values and allow a better decision making process on which way to go with the repair...

i feel your pain as i'm currently having blocked egr issues and resultant cels...

[Sunny43.5]

Might be worth checking these guys out , DPF Service Solutions and DPF Removal