This is a common problem with T5s. IIRC VW's "fix" was to change the selector dial so you couldn't move it between the 12 and 9 O'clock positions on later build T5s. The original braided cable is very prone to kinking, but it is possible to fit a different cable that is one piece wire that is more resistant to kinking. Do a search over at the UK Brick-Yard forum for more info and photos and part numbers.
2017 MY18 Golf R 7.5 Wolfsburg wagon (boring white) delivered 21 Sep 2017, 2008 Octavia vRS wagon 2.0 TFSI 6M (bright yellow), 2006 T5 Transporter van 2.5 TDI 6M (gone but not forgotten).
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