23H8 Recall?

**The_Hawk** · 08-11-2011, 07:21 AM

Does anyone have any info on what this actually is all about?

It's listed on the invoice as:

Complaint: 23H8 RECALL
Cause: ECU UPDATE
Remedy/Rectification: CARRIED OUT RECALL

When I picked it up the girl on the counter didn't seem to know what it actually was about... so here we are. Anyone have any details on what it actually is??

**brasstinman** · 08-11-2011, 03:54 PM

We had 23H8 Service Campaign written on ours in the top section and at the bottom in the description section it says RECALL CODE LABEL against the same job number.

When I called the service department this afternoon they were next to useless, he just said it wasn't a recall but was a software update Volskwagen had issued but couldn't tell me what it was for. He said when they come in they don't get told what they're for but to just put them onto all cars when they come in for their next service.
I find it really hard to believe that someone working in the service department wouldn't know what was in it.

My wife reckons the Multivan is running smoother when accelerating from a stopped position. I think it might be the DSG software upgrade that someone else on the forum spoke about when they took their Multivan in for a service a month or so ago.

I'd like someone who works in the industry to give us the low down on what was really done in the software update.

**The_Hawk** · 08-11-2011, 04:03 PM

I thought the same thing about the DSG for the same reasons... would be nice to know exactly what was updated.

**buzuki** · 08-11-2011, 04:46 PM

It engine ECU update. Havent read it in awhile but pretty sure its to do with the DPF regen process and a couple of other things.

**Umai Naa!!** · 08-11-2011, 06:46 PM

^ Spot on.

The paperwork associated with the campaign that the technician receives is very vague. May alleviate some of the EGR failures in the 132kw engines, too.

**brasstinman** · 08-11-2011, 07:56 PM

What's a EGR failure?

I took the 132kw for a run to the shops and it was noticeable smoother in acceleration and wasn't as slow from a stopped position. Not sure what they did but the multivan is driving better. Hope it's not my imagination

**Umai Naa!!** · 08-11-2011, 09:25 PM

The exhaust gas recirculation valve is known to fail. The car will run, albeit poorly, with the check engine light on.

**T5Pete** · 09-11-2011, 08:23 AM

i think mine had this done, i moaned about the engine cut off to engine breaking when dipping over hills and onto slopes, they said it was to fix that. it didn't. did notice fuel eco has got worse since and van doesn't feel so pokey

**Umai Naa!!** · 09-11-2011, 05:15 PM

There should be a silver label on the car around the dirver's door area, in the jamb maybe, with '23H8', the date, and the dealer code handwritten on it.