I've had VW Golf's (a few of them) for the last 15 years and have come to the conclusion that the VW dealers in my area are only good for buying the cars from in the first instance. The dealer I got the first one from was very good but was soon bought out by a mutli brand dealer network and went downhill from there as their good staff left.

For example, the Amarok already has a leaking rear pinion seal @ 3500 klms. The car is driven very sedately with no off roading or towing and is averaging 8.7/100 so nothing to do with harsh useage. Sometime seals leak - I get that but the dealer can't even fix it without sending pictures to VW Australia to approve it as a warranty claim. It's an obvious oil leak on a new car and shouldn't require head office authorization to get fixed.