Warranty servicing

**snedden9485** · 19-04-2011, 07:53 PM

Not sure if its been covered, but if I choose to have my car serviced elsewhere (a licenced mechanic relative who will stamp books), will my warranty be covered if there are issues? That is if he uses the recommended oil etc?

**Frostee** · 19-04-2011, 09:17 PM

I would suggest you ask your mechanic relative. If he doesn't know I'd be concerned.

I recommend you read through your warranty documentation. At the end of the day your warranty is a legal document (that cannot override your Statuatory rights) that you should understand. It's also a good idea to have a friendly chat with your Dealerto understand their view and then assess. Hope this helps

**Transporter** · 19-04-2011, 10:53 PM

Originally Posted by snedden9485

Not sure if its been covered, but if I choose to have my car serviced elsewhere (a licenced mechanic relative who will stamp books), will my warranty be covered if there are issues? That is if he uses the recommended oil etc?

Just make sure that you keep the receipts and best buy the filters and other crucial parts from the dealer.

**polojared** · 19-04-2011, 11:15 PM

When I purchased my Polo from Osborne Park, I was informed I could as long as my mechanic was licensed and used only Genuine parts.

**gavs** · 20-04-2011, 05:32 AM

By law, VW cannot void your warranty if your mechanic uses genuine,approved or equivalent parts. The only time the dealership MIGHT void it is when a non standard accessory is
Proven to be at fault. Either way, the dealer gets reimbursed for whatever they do for warranty by VW.

**brad** · 20-04-2011, 08:02 AM

It's in the Service Book. Words along the lines of "Suitably Qualified Person". Does your relative have VCDS to do the scan? Proposed oil?

**Umai Naa!!** · 20-04-2011, 02:16 PM

Originally Posted by gavs

By law, VW cannot void your warranty if your mechanic uses genuine,approved or equivalent parts. The only time the dealership MIGHT void it is when a non standard accessory is
Proven to be at fault. Either way, the dealer gets reimbursed for whatever they do for warranty by VW.

While they can't technically void the warranty, they can refuse to repair the car out of goodwill (at no, or partial cost), should the vehicle be out of warranty.

A car with spot-on dealer servicing will always be better looked after from a warranty sense after the warranty has run out.

**themmc** · 20-04-2011, 02:38 PM

Originally Posted by snedden9485

Not sure if its been covered, but if I choose to have my car serviced elsewhere (a licenced mechanic relative who will stamp books), will my warranty be covered if there are issues? That is if he uses the recommended oil etc?

The new cars I've owned I've always taken to a dealer when it was under warranty or soon afterward. The value of being able to say "well, you're the only ones who have touched the car" when negotiating a fix under warranty is quite high. In modern complex cars the ability to interogate the computers and upgrade the SW as required makes it really worth it. Changing the oil is a fairly small part of the overall equation. (If the dealer wasn't convenient then I'd have to weigh up the options).