VW Polo Service 105k + 120k Km - Thoughts/Advice

[jjslovww]

Hi all,


I'm new to auto service/repairs, and just took my 2010 VW Polo Diesel to a 3rd party brand specialist(Melbourne) for a major service(timing belt replacement was due). After some complications, total came up to $2100.


Here's the service receipt:
IMG1 — ImgBB
IMG2 — ImgBB


Things to note:
1. When bringing the car in, mechanic says forced regen due to clogged DPF(light came on) is needed before they are able to do anything else. I give the go ahead, but ask that they call me first after the regen before moving ahead with any other work. I get a call later to say they've done the regen plus started on the oil change for the 120k service(without my authorisation) because it was due anyway. Talk it over with head mechanic who agreed to do both 105k(timing belt + water pump replacement) and 120k service(air and fuel filter, brake fluid replacement etc.) for a discounted price of $2100 to make up for their error.

2. I've asked in other forums, and feedback has been that the $340 for regen is massively overpriced, same with $260 for the 105k service and charging $80 for oil on top of that, but the timing belt replacement itself was priced reasonably.

3. The work listed in the receipt didn't exactly match what the mechanic ticked off in service schedule logbook ie. fuel filter, air filter, brake fluid renewals were not ticked. Have been told that this is probably just a recording issue and I can tick them off myself though I'm still wondering if the 120k service wasn't performed completely. Is there any way I can check this?

4. I saw a comment by Lucas_R at Service schedule and it seems ~$1000 for a major service is expected. Are both the 105k and 120k major services? If so, is $2100 a reasonable price if both services were done?

Plan is to call them up again to clarify all of this, but wanted to run this by more experienced members here first. Any thoughts/advice would be appreciated, thanks in advance!

[h100vw]

Once out of the dealer network and not doing exactly 15k a year. The servicing schedule becomes guidelines effectively.

Servicing is done on time or distance, whichever comes first.

I don't see that bill as excessive really.