VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

[Gladiator]

Oh forgot to add, got the courtesy call from VWA last week. Said they were going to e-mail me a link to a website where I could check the status of my order. No such e-mail as yet.

Gladiator

[mr_bzr]

Just received my e-mail from VWA.

Dear Michael,

We are delighted to inform you that assembly on your Polo GTI (VIN: WVWZZZ6RZCYxxxxxx) has been completed and is awaiting shipping.

This means your car will soon be shipped to Australia from Bremerhaven in Germany. As you can imagine this is quite a journey. The voyage takes several weeks and will cover over 10,000 nautical miles (20,000 km) of sea to get here. We will notify you as soon as the ship is due to arrive.

To check on your order, all you have to do is call the number below and provide your Commission Number:

1800 504 076
Commission Number: 201xxx

Best regards,
Your Volkswagen Team

Would be interesting to see what other sort of emails people are getting at various stages of their order status.

[Dazza]

I also received my email from VWA today (4:15pm).

Text of email as follows:-

Dear Darren,

Thank you for your recent order of a Polo GTI. We are delighted that you have chosen Volkswagen, and we're sure it will all be worth the wait.

As your dealer mentioned, the Polo GTI is a very popular car. Subsequently, global demand has been high and Volkswagen is working around the clock to fulfil current orders. Unfortunately, this popularity has translated into a longer waiting period than usual.

To make this wait as bearable as possible, Volkswagen Australia has set up a dedicated program to keep you up-to-date with the status of your vehicle, notifying you at various stages until arrival.

We have also arranged a dedicated line you can phone with any queries. This could be anything from when or where will my vehicle be built to how does it get to Australia. The Volkswagen call centre receives status updates every week, so is the most up-to-date source on information about your vehicle.

To check on your order, all you have to do is call the number below and provide your Commission Number:

1800 504 076
Commission Number: ##

Please keep in mind there is currently no confirmed delivery date for your vehicle.

Best regards,
Your Volkswagen Team

I called the number and confirmed that no production date had yet been allocated (order 27/04).

I said that it appeared from online forums that March and April 2011 orders were still awaiting build dates. I was told that this was not correct and that some orders as late as May 2011 had been allocated build dates. I queried whether this was in respect of Polo GTI's and was told it was for both Polo GTI's and Golf R's.

I asked if this was because cars of a particular spec had been pre-ordered by dealers and hence if they got a customer wanting a car of that spec, then it was simply allocated to the customer. I was told that it had nothing to do with the dealers and was up to VW Germany.

This might be taken to imply that if you complain vociferously enough you might get bumped up the queue!

However, the guy I spoke to seemed a bit vague about precisely where allocation of orders to do production was at and I am not sure that too much should be read into his comments.

D.

[mr_bzr]

When I ordered in february this year I was quoted March/April next year for delivery. No complaints or anything, a production slot simply opened up. Even the dealer was perplexed. He reckons they do runs of certain colours or configurations... shrug, who knows what VW Germany are thinking.. probably not a lot if they couldn't anticipate this kind of demand . hehehe

[Reckless_Engineer]

I got a carbon copy of the email from Dazza. More Waiting ZZZzzZZzzzZZzzzZZZzz

[prcurrie]

Here's what I got today. I love how the date / time ranges are so 'broad'........

Dear ,

Thank you for your continued patience while you wait for your Polo GTI. We are very pleased to inform you that your car has now been allocated a production slot.

Assembly is scheduled to take place approximately within the next five weeks. We will be monitoring your vehicle's progress to keep you updated on its status all the way to its arrival in Australia.

Please keep in mind that scheduled delivery from production is approximately four to five months.

If you have any further queries, please do not hesitate to contact Volkswagen Australia's dedicated hotline. To check on your order, all you have to do is call the number below and provide your Commission Number:

1800 504 076
Commission Number:
Best regards,
Your Volkswagen Team

[drewnsue25]

hi michael i got a call from vw a few days ago and i ordered my polo gti black with comfort and bixenons in late june thanks

Cheers,
Michael[/QUOTE]

[iigx]

Interesting thread - thanks all for the info. I've gone back to my dealer to ask for a Commission number to see if I can call the 1800 number to track down a more definitive ETA for my Polo GTI! I ordered 25th May.

[brissy]

VWA emailed my VIN a few weeks ago , and I've now traced it. It's loaded on the boat!! but is still going to take longer to ship than it used to take a shipload of convicts to get here 200 years ago.

Anyway, I'm excited. But I wonder what model I'm getting...MY12?

Anyone know how to check a year model from a VIN number? VWA couldn't help, but did say that my model is 6R19V7. Whatever that is.

[Transporter]

It's loaded on the boat!! but is still going to take longer to ship than it used to take a shipload of convicts to get here 200 years ago.

Well, they didn't have the computers and all that modern technology, which speeds our work, did they?