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Thread: VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

  1. #1
    Join Date
    Aug 2011
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    Canberra, ACT
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    VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

    A few weeks ago my dealer notified me via SMS VW Australia would set up a web site system to help customers track their progress during the extended delays in delivery. I guess the dealers no longer want to take the heat from consumers constantly nagging for progress.
    Today I received a courtesy call from VW Australia customer care to confirm some details and contact information and notify me that they will be keeping me regulary updated of any progress from now on, they got an email contact from my so i assume it'll be simple email updates.
    They said this was for Polo GTI orders only, i was also informed that the production capacity has now been increased by 2.5times and he assured me I would therefore not be waiting for ever. I guess they mean future production capacity, I very much doubt those extra built slots will be anytime soon.
    It's good to see that VW australia has taken some central action to manage peoples delays and I hope that this new point of contact provides more useful and timely information to us all.

    If anyone else has had similar contact or updates from VW Australia it would be good to know and to compare.
    Last edited by Corey_R; 09-08-2011 at 10:05 PM. Reason: corrected title spelling

  2. #2
    Join Date
    May 2011
    Location
    Canberra
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    Hey Karl

    Thanks for this info. My GTI is on the boat at the moment (due at the end of the month) so it'll be interesting to see if they get in contact with me. Given it's relatively close, I wouldn't be surprised, or overly worried, if they don't.

    Out of interest, which dealership did you order yours through and when were you expecting delivery? Ordered mine through the Gerald Slaven.
    Polo GTI: Candy White, 5 door, xenons, audio pack, comfort pack
    Build week 22 2011

  3. #3
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    Aug 2011
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    Lucky bugger, I ordered 4months ago, I'll be riding my bicycle around for a long while yet. I'll be the one in the Lycra shivering giving you dirty looks. Nah, just kidding. I ordered from lennock, this seems to be a new initiative for people on later orders, we'll all be waiting a long while unless this extra polo capacity is really coming on line.
    Look out for jealous looking cyclists, I may try car jack u.

  4. #4
    I got my call today. Exact same questions and info given, I was told production was at 3.0x. Funny thing was I rang my dealer on Saturday and was given a date for early January 2011. I told the VW guy this and he seemed surprised. The VW guy said my car was awaiting a production slot. Should i be worried my dealer is telling fibs ? I have been given a NADCON screen cap from my dealer showing hand over to production and departure from port dates but there is no start of body shell shop date. Should i be worried that in 5 months i have another 5 to wait ?

  5. #5
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    Oh dear, first time i have seen a car have so much demand yet not so much supply...especially if you look at Ford heard their Geelong is over capacity with cars as they cannot sell them...hahahaha

  6. #6
    Join Date
    Nov 2010
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    Perth
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    Quote Originally Posted by Hail22 View Post
    Oh dear, first time i have seen a car have so much demand yet not so much supply...especially if you look at Ford heard their Geelong is over capacity with cars as they cannot sell them...hahahaha
    People is buying proper cars, thats why no stock....and other places over stock
    POLO 77TSI DSG 5D - MY11 - REFLEX SILVER - COMFORT PACK
    Engine - K&N Air Filter (e-2997)
    AV - Rockford Fosgate T1652-S , T1652 and P3L-S12 Sub. Alpine MRP-F600 and Alpine MRP-M500, Dynamat
    Planned - lots, but the "financial manager" says NO

  7. #7
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    Apr 2011
    Location
    Adelaide
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    The people who have received calls from VW Australia, perhaps just reply back with when they placed their order? That way we can get an idea of after which date people ordered are getting these care calls.

    Cheers,
    Michael

  8. #8
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    Jun 2011
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    Perth
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    Received my call today. Car ordered March 2011.

    Cheers,
    Peter

  9. #9
    Join Date
    Jun 2008
    Location
    Ringwood, Victoria
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    Should i be worried my dealer is telling fibs ?
    I think you answered your own question there mate

    Untill the littel "dot" has been past the dates on the NADCON screen dump, they are all just estimates based on a certain, usual time frame of how long it takes for them to build the car, that's all. If you're lucky like Frostee, GTI Joe and I, it happens before those dates. If not, well you know what happens then.......

    Stage 2+ Intercooler Carbon Intake Downpipe Swaybar DV+ Remsa.

  10. #10
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    Quote Originally Posted by gavs View Post
    I think you answered your own question there mate

    Untill the littel "dot" has been past the dates on the NADCON screen dump, they are all just estimates based on a certain, usual time frame of how long it takes for them to build the car, that's all. If you're lucky like Frostee, GTI Joe and I, it happens before those dates. If not, well you know what happens then.......
    Hello carsales.com.au?
    POLO 77TSI DSG 5D - MY11 - REFLEX SILVER - COMFORT PACK
    Engine - K&N Air Filter (e-2997)
    AV - Rockford Fosgate T1652-S , T1652 and P3L-S12 Sub. Alpine MRP-F600 and Alpine MRP-M500, Dynamat
    Planned - lots, but the "financial manager" says NO

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