VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

[Karl]

A few weeks ago my dealer notified me via SMS VW Australia would set up a web site system to help customers track their progress during the extended delays in delivery. I guess the dealers no longer want to take the heat from consumers constantly nagging for progress.
Today I received a courtesy call from VW Australia customer care to confirm some details and contact information and notify me that they will be keeping me regulary updated of any progress from now on, they got an email contact from my so i assume it'll be simple email updates.
They said this was for Polo GTI orders only, i was also informed that the production capacity has now been increased by 2.5times and he assured me I would therefore not be waiting for ever. I guess they mean future production capacity, I very much doubt those extra built slots will be anytime soon.
It's good to see that VW australia has taken some central action to manage peoples delays and I hope that this new point of contact provides more useful and timely information to us all.

If anyone else has had similar contact or updates from VW Australia it would be good to know and to compare.