VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

[iigx]

Phoned up VW customer care this morning and my spec is back to "ORDERED" - it was previously set to build week allocated - Week 51, but the rep advised that this week has now been removed from the order details and that I should phone back in 2 weeks when they are due for more updates from VW Germany.

Pfhehdsfslgrlr.

[mr_bzr]

VW Customer care still believe my car is in the middle of the ocean, when I know for a fact it has been discharged last night from the boat according to the wallenius tracking site. When I brought this information up they said that its pure speculation... ... ... speechless all i can do is... thank you, errrm for your .. help and hangup.

[gavs]

Ha ha, I'm sorry but I can't help but laugh I had a very similar conversation when they contacted me

[mr_bzr]

lol luckily the dude who sold me the car at the dealer is fairly onto it. Even sent me a Patricks autocare tracking print screen this morning. As soon as I figure out how to upload it I will, its only fairly basic checklist like check batteries, keys, owner manual etc and then off to pre delivery.

[mr_bzr]

Dear Michael,

Congratulations, your Polo GTI (VIN: WVWZZZ6RZCYxxxxxx) has now arrived in Australia and will soon be undergoing customs and final quality checks. Upon completion it will be released directly to your dealer.

Thank you for your continued patience, it will not be long before you are sitting in the driver's seat. Hopefully you have found our regular updates useful and informative, and Volkswagen's dedicated hotline has answered any queries you might have had.

You should also contact your dealership as soon as possible, as they will be arranging delivery and will be happy to answer your questions.

Best regards,
Your Volkswagen Team

1800 504 076
Commission Number: xxxxxx

This e-mail I got today. Coinciding with a status update at Patrick Autocare dealer tracking saying "Ready for Transportation" but a week and 2 days after the car was discharged from the boat.

[chocomui]

hey mr_bzr

this has probably been asked and answered many times but how long did it take for your car to ship over? and how do you find out which ship your car is on? because I'm now at:

Dear -,

We are delighted to inform you that assembly on your Polo GTI (VIN: -) has been completed and is awaiting shipping.

This means your car will soon be shipped to Australia from Bremerhaven in Germany. As you can imagine this is quite a journey. The voyage takes several weeks and will cover over 10,000 nautical miles (20,000 km) of sea to get here. We will notify you as soon as the ship is due to arrive.

To check on your order, all you have to do is call the number below and provide your Commission Number:

1800 504 076
Commission Number: -

Best regards,
Your Volkswagen Team

and congrats btw!

[Corey_R]

this has probably been asked and answered many times but how long did it take for your car to ship over?

It depends which route it takes... 6 weeks to 9 weeks.

how do you find out which ship your car is on?

Read the first post in this thread.

[mr_bzr]

I just once a day entered my VIN into the WW shipping website, and one day it popped up thats how I found out the ship name.

Mine was the 9 week route through the Panama, the quicker way is past South Africa.

[chocomui]

woo thanks guys. I was both excited and in a rush to head off to work so I couldn't browse through posts. Must have been away for a while! haven't seen this perfect thread before haha.. thanks again

[readerr0r]

I've noticed a bit of a lull in build date allocations, has anyone got one for November or December?