Tracking Progress on your Polo and Polo GTI

[babs]

This happens when you acquire a car via a dealer transfer. The car still gets dropped off at the port of the original dealer - even if it were acquired from a WA dealer transfer.

thanks. learned something new.

[emmanuellives]

This is getting painful . My Polo arrived in Melboune on the 17th, however won't be ready in ADL until the 17th of October due to them fitting stuff:

Polo 6R MY11 77TSI Comfortline Hatchback 5dr Man 6sp 1.2T. Colour = Flash Red with:

Audio Package
Blue Tooth Phone Kit
Sport Package - Polo Comfortline
Sports Body Kit
Sun Roof


I have to say after a May order - the wait is killing me now more than ever!!! I am thinking about it every day - and it makes it worse that i have to drive past a VW dealer on the way to work!

any suggestions how to cope with this last leg?

[phantomcamel]

hey guys, just a question regarding the port/dock drop off point. i would've thought that my car would've been dropped off at port kembla (since it's closer to sydney) but instead it ended up being discharged in melbourne. any thoughts?

If the dealer swap is done after the car has been loaded onto the ship it will be dropped off in the harbour it was originally destined to. Due to time & logistics the shipping company will not shuffle around 100s of cars only to take one out. The key for shipping companies is minimum docking time as docking the ship in the harbour costs them major money.

[phantomcamel]

Yeah, the wait isn't VGA specific, it's dealer specific, that's where the delays come from

not necessarily - PATRICKS has a lot to do with it; sometimes the cars get marked "damaged" and all it is is a missing spare key or a badge is missing. The dealerships do not get notified about this delay or any ETA. Given that the keys come out of Singpore, this quickly adds 10 days. Normally most sales consultants do not have access to NADCON, as it is the ordering system (wouldn't want someone to accidantely order 20 Touaregs now, would we...). This leaves either the stock controller or manager to track the status - given that both have other duties you can apreciate that they don't update the vehicle status from factory on a daily basis.
As I said in other parts of the forum, it is in everyones interest to get the cars out as quickly as possible: customers, VW, VGA and last but not least the sales person - after all we all do not get paid until you handover that bank cheque

[Gladiator]

Car arrived in Melbourne on the Oberon yesterday, shipped departed 12 noon today. Guessing it should be 10-12 days for the GTI to arrive. Fingers crossed

[gavs]

not necessarily - PATRICKS has a lot to do with it; sometimes the cars get marked "damaged" and all it is is a missing spare key or a badge is missing. The dealerships do not get notified about this delay or any ETA. Given that the keys come out of Singpore, this quickly adds 10 days. Normally most sales consultants do not have access to NADCON, as it is the ordering system (wouldn't want someone to accidantely order 20 Touaregs now, would we...). This leaves either the stock controller or manager to track the status - given that both have other duties you can apreciate that they don't update the vehicle status from factory on a daily basis.
As I said in other parts of the forum, it is in everyones interest to get the cars out as quickly as possible: customers, VW, VGA and last but not least the sales person - after all we all do not get paid until you handover that bank cheque

That is true Christian, but the info i got is literally straight from the horses mouth from Patrick's Autocare management. Indeed if the car is listed as "damaged" off teh truck, then it becomes the resposibilty of the stock controller to flag that and note it against the vehicle's VIN in the Patrick's hand-held computer system. What you are saying implies that Patrick Autocare rectify this situation (ie missing badge) yet Patrick Autocare, confirmed by a colleague in the office sitting behind me who's last job was at the facility in question in Melbourne, have categorically informed me that all tehy do here is like you say, note damage (if any) and fit the compliance plate. Everything else for VW's is done at dealership pre-delivery stage, once the stock controller has taken responsibilty for the car off the transport. This COULD be a Melbourne/eastern seaboard specific situation mind you, Perth could be different due to the volume of VW dealerships....

[nugget1312]

Picking my GTI up next week. 16 days from hitting the docks.....can't wait.

[babs]

If the dealer swap is done after the car has been loaded onto the ship it will be dropped off in the harbour it was originally destined to. Due to time & logistics the shipping company will not shuffle around 100s of cars only to take one out. The key for shipping companies is minimum docking time as docking the ship in the harbour costs them major money.

if that's the case mine might have been a cancelled order since after my purchase i was given a vin number 2 weeks after then another 3 weeks before it showed up in the tracking website.

[babs]

This is getting painful . My Polo arrived in Melboune on the 17th, however won't be ready in ADL until the 17th of October due to them fitting stuff:

Polo 6R MY11 77TSI Comfortline Hatchback 5dr Man 6sp 1.2T. Colour = Flash Red with:

Audio Package
Blue Tooth Phone Kit
Sport Package - Polo Comfortline
Sports Body Kit
Sun Roof

i'm sure when you get it it's gonna be worth the wait. you must post up some pics. i have never seen the sports body kit on the polo (i've only seen it on the brochure )

[Gladiator]

Picking my GTI up next week. 16 days from hitting the docks.....can't wait.

Why such a long wait?