Servicing question 4 years old only 15,000km

[brad]

Well its been done Didnt do the plugs due to low K's DSG the same, Did Pollen filter, oil (I supplied) and filter and changed brake fluid.

Cost$380 including a bottle of fuel additive I didnt ask for. Grrrr

Plugs at VW spares are $36 each !!!!!!

DSG not required - it's a dry 7 speed.

Our NESB female neighbour came over last week asking me to check her service invoice for her Mazda 3. It was the 12 month service & she's only done 6500km (apparently it's supposed to be serviced every 6 months but that's another story).

The service was a basic oil & filter & inspect brakes, suspension, etc.

labour = $198+GST.
Oil & workshop sundries $75

Then they charged her $14 for engine flush, $14 for fuel injector cleaner, $99 for a fuel injection service & $99 for an AC system clean / sanitise service. After some discussion with the service manager they are doing the next service for $60. As i said to him "These mazdas must have real issues if the fuel injection needs a service every 12months."

***kin' robbers.

[bigfoot]

As i said to him "These mazdas must have real issues if the fuel injection needs a service every 12months."

***kin' robbers.

VW tried to pull the same stunt with me on it's first annual service when it had done less than 3,000km

Thankfully they called me before they did it so I told them to go jump

[Hillbilly]

I had words yesterday as they put a can of additive in the car as tank was down. Wasnt mentioned and when I got home and read the invoice I had been charged $28 + GST without being told.

Am not happy at all

[Transporter]

I had words yesterday as they put a can of additive in the car as tank was down. Wasnt mentioned and when I got home and read the invoice I had been charged $28 + GST without being told.

Am not happy at all

Why not? Have you been using regularly the fuel additive?

Since you've done only 15,000km in 4 years, I'd suggest you use a good additive that also removes the moisture from the fuel and void using the fuel that could've contain an Ethanol.

[Hillbilly]

Why not? Have you been using regularly the fuel additive?

Since you've done only 15,000km in 4 years, I'd suggest you use a good additive that also removes the moisture from the fuel and void using the fuel that could've contain an Ethanol.

No never used it and it has never been mentioned at previous services. Had I been advised I may have accepted it but to add something and charge for it without telling a customer is bad customer relations.

Would you do that???

[Transporter]

I always quote for the service cost and stay within that amount. Did they quote you for the service and exceeded that quoted amount?

[Hillbilly]

I always quote for the service cost and stay within that amount. Did they quote you for the service and exceeded that quoted amount?

No because they were unsure of what they would be doing. Like didnt do plugs because of K's or DSG Am not unhappy with the price but I dont like being given addons without being given the option of accepting them.

Have sorted it with service manager anyway and he agrees I should have been told that VW have reinstated the additive as part of the service.

[bigfoot]

Righto, so here's what they did: