Seriously VW? Why I won't be getting a Polo Gti

[Molotov]

Well aware of the 12+ month waiting list, I spoke to a dealer yesterday who priced a VW Polo Gti with audio and comfort pack. Conversation went like this:

VW: Ok, so a 3 door with with audio and comfort pack would come to $X and you're looking at at least a 12 month wait.
Me: Ok, yep.
VW: And you may not get one with the options you specify.
Me: What?!
VW: Yeah, we get a set allocation and you may not get one with the exact specifications.
Me: So you're telling me that I can order a car, wait 12 months and then it might not be the car I ordered.
VW: Yes. It's like that for Polo Gtis and the Golf R right now.

Did this guy make a mistake or VW have lost the plot? Sure you can be a victim of your own success but VWA's attitude to their customer's leaves a lot to be desired.

[Candyman]

Can't comment about the Polo but the dealer is wrong about the R

[broxigar1983]

Phone around, some VW shop should have a GTI on the floor ready to be sold, might not get exactly the specs you want, but there are a few members in here that got some lucky deals like that.

[NRD80Y]

I wouldn't be put off by what one salesman said. Either try another Dealership or try privatefleet.com.au. Should be no issues at all getting what you want to order (unless I guess the model or options change ie: becomes MY12/13)

[Molotov]

Phone around, some VW shop should have a GTI on the floor ready to be sold, might not get exactly the specs you want, but there are a few members in here that got some lucky deals like that.

Yep, not criticizing VW for coming up with a good car or for offering you floor stock or pre-ordered vehicles that might not be in your spec but surely if you custom order a vehicle in a specific specification and wait longer than a year you should get what you ordered.

Unfortunately just about ever encounter I've had with VW sales at the moment has left me with the distinct impression that VW don't need my business right now. That's fine, but it's an attitude that will only serve them well during the good times and from the way the markets are looking, the fat lady is starting to warm up her vocal chords.

[Candyman]

In contrast, I found the VW dealer we used to find our R was exceptional

In fact, the whole experience to date has been awesome.

Even though I can track the car myself as it heads over from Germany, the dealer keeps in touch regularly.

They dealt with my changing order needs and gave me plenty of options to choose from.

If you have a confirmed build, there is an obligation to supply (given it will be in the contract)

If it annoys you too much, maybe consider a different make ?

[Molotov]

Polo suits my price range at the moment. I could afford a GTI and talked price with Chatswood Classic Cars but they re egged on the price they quoted me over the phone (which wasn't even particularly sharp) and told me furphy's like "the Corporate Discount doesn't apply to Gti models".

[Candyman]

I refuse to deal with CCC or Denlo !

For car purchase or servicing.

Good luck mate. Hope it works out for you

[GTI mk6]

Well aware of the 12+ month waiting list, I spoke to a dealer yesterday who priced a VW Polo Gti with audio and comfort pack. Conversation went like this:

VW: Ok, so a 3 door with with audio and comfort pack would come to $X and you're looking at at least a 12 month wait.
Me: Ok, yep.
VW: And you may not get one with the options you specify.
Me: What?!
VW: Yeah, we get a set allocation and you may not get one with the exact specifications.
Me: So you're telling me that I can order a car, wait 12 months and then it might not be the car I ordered.
VW: Yes. It's like that for Polo Gtis and the Golf R right now.

Did this guy make a mistake or VW have lost the plot? Sure you can be a victim of your own success but VWA's attitude to their customer's leaves a lot to be desired.

I would visit another dealership or two and speak to a 2IC or GM to hopefully get a realistic answer
before throwing in the towel.
At the end of the day, you have to do what feels right for you

We dealt with the dealership GM (coincidentally), no mention of maybe not getting what we ordered, this is why we are
ordering one....to get the specs we want after all?

[Molotov]

Appreciate the tips guys, thanks. Im not in a rush so I'll cast the net a bit wider (in terms of dealers and manufacturers) and see how I go.